53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats prove that 63% of customer reviews stay without a reaction. That's too bad, due to the fact that those companies are losing clients that way.

Source: Review Trackers

Buyers Reading Reviews On A Mobile Phone Are 127% Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done faster. Buying decisions are made quickly.

Online reviews are obviously persuasive, yet online marketers haven't always come to value the power of them.

Source: Martech Zone

63.6 Percent Of Customers Check Out Google To Check For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.

When it comes to trust, these online review statistics reveal the general popularity of a website can only go so far.

Source: Review Trackers

When Purchasing Home Electronics, 88% Of Americans Reported That Product Reviews Were The Most Influential Element

Statistics reveal that reviews were more beneficial than TV advertisements at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

67% Of Customers Suggest Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider

Reviews have an enormous impact on their decision when consumers have to select a service provider.

Source: DemandGenReport

72% Of Consumers Won't Take Action Before They Check Out Some Reviews

Regardless of how captivating your marketing is, you still need customer reviews. There is no other way around it. Clients are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

61% Of Local Businesses Have An Average Score Of 4 To 5 Stars

Typically 2 out of 3 companies have great and exceptional ratings. Just 5% of businesses have a score below 3 stars.

Source: Brightlocal

83% Of All Young Consumers Were Invited To Post A Review Recently

Of those invited, 80% of clients did submit a review. Overall, businesses have actually asked 66% of all clients to post a review on their business.

Source: Brightlocal

If A Business Deals With Problems Quickly And Efficiently, 95% Of Unhappy Consumers Will Go Back To A Business

Consumers don't expect you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Software Reviews Impact Over 98 Percent Of All Purchasers

18 percent of software application purchasers consider reviews to be a necessary factor in the purchase procedure. Software application reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

Negative Reviews Can Improve Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your website. According to online review data, individuals devote more than five times as long on a site when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or faked reviews.

Source: Reevoo

60 Percent Of Consumers Refer To Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is influenced substantially by blogs and reviews on social networks. With males being twice as likely to be affected than ladies.

Reviews and score data reveal people value the opinion of peers more than any other content.

Source: Collective Bias

49 Percent Of Consumers Consider The Number Of Online Reviews As A Vital Consideration Of Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their number and recency too.

The share of customers, who pay attention to the variety of reviews is presently at 46%.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization

The star rating is the first thing consumers see. Still, users take note of other elements also, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a third of USA consumers.

Source: Statista

US Shoppers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews

When people read reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American clients.

Source: Statista

91% Of Millennials Have Faith In Online Reviews As Much As Loved Ones

Online review statistics position clients' reviews as the most trustworthy source of recommendations. Online reviews normally carry the same weight as advice from friends and family.

Source: Brightlocal