95% Of Unsatisfied Consumers Will Go Back To A Company If A Business Deals With Issues Quickly And Efficiently

Customers do not expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats prove that 63% of client reviews remain without a reaction. That's regrettable, because those companies are losing clients that way.

Source: Review Trackers

67% Of Consumers Claim That Reviews Are A "Extremely Important" Factor When Selecting A Service Provider

When consumers have to select a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport

77% Of Consumers Don't Rely On Reviews That Are Older Than Three Months

Clients don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.

It is for this reason that companies need to be constantly asking for reviews.

Source: Statuslabs

95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists read approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'always' or 'really often'.

Source: Trust You

A Lone Business Review Can Lift Its Conversions By 10 Percent

Online review stats show user-generated material can do wonders in terms of conversions.

A single review can have an enormous impact on your business.

A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can provide an astonishing 44 percent increase.

Source: RevLocal

91% Of Millennials Have Confidence In Online Reviews As Much As Friends And Family

Online review stats place consumers' reviews as the most trustworthy source of suggestions. Online reviews typically bring the same weight as advice from family and friends.

Source: Brightlocal

82% Of Consumers Go To Review Sites Due To The Fact That They Want To Acquire A Product Or A Service And Want To Get The Truth About The Businesses Products And Services.

Users come due to the fact that they have already formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

70 Percent Of Consumers Need To Check Out At Least 4 Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people check out much more reviews to get an idea of how business is in fact doing. Do not depend upon that statistic alone.

Source: Brightlocal

90% Of Consumers Require Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what individuals state about first impressions, right?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

If you don't have reviews on your website, think about asking your visitors to compose one.

Source: Martech Zone

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Customers

24% of US shoppers consider reviews as 'extremely influential'.

To highlight the importance of online reviews and ratings, did you understand that 81% of customers will pay more for an item with reviews and those same consumers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

61% Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars

Generally 2 out of 3 businesses have great and exceptional rankings. Only 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

49 Percent Of Customers Consider The Quantity Of Online Reviews As A Vital Factor In Their Buying Decision

Consumers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of clients, who pay attention to the variety of reviews is presently at 46 percent.

Source: Brightlocal

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize A Service

This stat is among lots of that highlight the value of online scores. Now that news of customer satisfaction travels this fast, keeping your customers happy is more important than ever.

57% of consumers have actually searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11 percent looked just for businesses with an ideal five star rating.

Source: Brightlocal

Reviews Are The 3rd Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, variety, etc.) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, concur that it increases their buying confidence.

Companies utilize the reviews to enhance their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

If They Were Asked, 77% Of Customers Would Most Likely Give A Review

More than a 35% would leave a review to notify others about their client encounter and 24% would certainly direct their review to the company itself.

Over a 26% would want to give a review to assist other people with their decision making process.

Source: Podium