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71% Of Millennials Search Customer Reviews Of Expert Services
Majority of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to pick a lawyer or a medical professional.
Young people (age 18-35) are a lot more likely to employ an expert based on online reviews. Only 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is presently the most popular social network which can also affect our buying decisions.
According to social reviews stats, Facebook impacts the majority of users' purchase decisions.
If it has positive reviews, Facebook reviews statistics expose that 4 out of 5 users are likely to rely on a local business.
Source: RevLocal
53% Of Consumers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of customer reviews go on without a reply. That's regrettable, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
US Buyers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews
When people read reviews, they concentrate on various elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.
Client satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of American consumers.
Source: Statista
30% Of Clients Feel Positive About A Business Which Reacts To Online Reviews
Corresponding with your clients develops trust. Even something like responding to their comments and reviews can make them feel valued.
As you may expect, customers who feel this way are happy to invest more cash with a business.
Source: Statuslabs
More Than Half Of Consumers Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are reportedly the more opinionated ones.
Source: Statista
63.6% Of Customers Visit Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics show the basic popularity of a website can just go so far.
Source: Review Trackers
Over Half Of Customers Won't Use A Business If It Has Less Than A 4 Star Ranking
This stat is among lots of that show the value of online ratings. Now that news of consumer satisfaction travels this fast, keeping your consumers delighted is more vital than ever.
57 percent of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for companies with a perfect five star rating.
Source: Brightlocal
Reviews Posted On Twitter Can Help Increase Sales By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
88% Of Executives Judge Reputation Risk As A Leading Business Issue
Reputation management stats indicate a business's reputation doesn't impact just the customers. Potential employees also take a look at ratings and take a look at reviews.
Source: Deloitte
98% Of Yelp's Visitors Purchased From A Business They Discovered On The Site
Usually, 142 million customers check out Yelp monthly. This is as great a time as any if you have not declared your free Yelp business page.
Source: RevLocal
52% Of Consumers Trust A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their impact on consumers. However, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. People anticipate to see some negative reviews.
Source: Capterra
70% Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. Most people check out many more reviews to get a better idea of how business is in fact doing. Do not depend upon that figure alone.
Source: Brightlocal