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88% Of Executives View Reputation Risk As A Top Business Issue
Reputation management stats show a company's reputation does not affect just the clients. Prospective employees likewise look at rankings and read reviews.
Source: Deloitte
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company
The star ranking is the first thing customers see. Still, users pay attention to other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of USA consumers.
Source: Statista
89% Of Consumers Review A Businesses Replies To Reviews
Not only do a lot of individuals read the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
Online Item Reviews About An Item Can Amplify Its Conversion Rate By An Incredible 270%
User review stats show the purchase probability for a product with five reviews is 270 percent higher than the same product without reviews.
Source: Spiegel Research Center
A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Income
Businesses that treat consumers honorably normally prosper, review websites help make sure of that.
Source: Statuslabs
86% Of Consumers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they invest at your business. They will be willing to share it if you provide them a good experience.
Source: Brightlocal
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Consumers
24% of US shoppers consider reviews as 'very influential'.
To show the significance of online reviews and scores, did you know that 81% of consumers will pay more for an item with reviews and those very same clients are also happy to accept slower shipping times for such items.
Source: Turntonetworks
95% Of Unhappy Clients Will Return To A Company If A Business Makes An Effort To Solve Problems Quickly And Effectively
Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
67% Of Consumers Claim That Reviews Are A "Very Crucial" Factor When Picking A Solution Provider
When clients have to select a solution provider, reviews have an enormous influence on their decision.
Source: DemandGenReport
Only 6% Of Consumers Don't Rely On Consumer Reviews At All
According to client review stats, a tremendous 19% of customers always rely on online reviews and never a make a purchase without checking out reviews initially.
Source: Statista
Almost All Customers, Who Utilize Online Reviews, Read Them Early In The Purchasing Process
Let's say you wish to buy a brand-new car and there are numerous models which fit your criteria. How do you pick the best one for you? Well, you read reviews.
With the help of other people, you manage to choose a model that works for you. That's how positive reviews convert consumers into consumers.
Source: Consumer Affairs