95% Of Disappointed Consumers Will Go Back To A Business If A Company Takes Care Of Problems Rapidly And Efficiently

Consumers don't expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

82 Percent Of Consumers Check Out Review Websites Since They Want To Buy A Service Or A Product And Want To Get The Facts About Business Services And Products.

Users come since they have already formed a purchase decision. The bulk of them (89%) purchase within a week of their visit.

Source: RevLocal

86% Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not only because of the cash they invest at your business. They will be prepared to share it if you offer them an excellent experience.

Source: Brightlocal

73 Percent Of Consumers Think Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with scores alone.

Client reviews make the statistics appear more authentic which is what the potential clients are looking for. Nearly a 3rd of consumers state written reviews are the only feature that makes them think the websites' reviews are relevant and useful.

Source: Fan and Fuel

98% Of Yelp's Site Visitors Bought From A Business They Found On The Site

Usually, 142 million consumers check out Yelp monthly. This is as good a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

US Shoppers Regard "Product Performance" To Be The Most Helpful Information In Product Reviews

When people read reviews, they concentrate on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American clients.

Source: Statista

70% Of Consumers Choose To Discover A Business Through Articles And Reviews, Rather Than Advertisements

Ads are all well and good, however it deserves trying a different approach too. Reviews are without a doubt the very best method to discover the truth about a product or service.

Source: Statuslabs

A One Star Increase In Rating Can Result In A 5% To 9% Boost In Business Profits

Businesses that treat clients honorably generally succeed, review sites help ensure of that.

Source: Statuslabs

30% Of Clients Feel Positive About A Business Which Responds To Online Reviews

Staying connected with your consumers creates trust. Even something easy like responding to their reviews and comments can make them feel valued.

As you may anticipate, clients who feel this way are going to spend more money with a business.

Source: Statuslabs

Only 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are free, a remarkably low number of companies really utilize them.

Although we now know why consumer reviews are so effective, the majority of businesses apparently do not.

Source: LsaInsider

Just 6 Percent Of Customers Do Not Rely On Client Reviews At All

According to consumer review stats, a massive 19% of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews.

Source: Statista