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89% Of Buyers Like To Read Reviews On Their Mobile Devices
Be it via an app or a mobile internet browser, people young and old prefer to read reviews on their mobile phones.
Source: Statista
When Buying Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Aspect
Statistics reveal that reviews were more beneficial than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
Most Best Selling Items Have A Typical Rating Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star rankings.
According to customer rating statistics, conversion rates begin to decrease as scores rise above 4.7.
Source: Spiegel Research Center
The Typical Review Length Has Become 65% Shorter Since 2010
In the present day reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is similar to that of tweet from twitter.
Source: Review Trackers
A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Income
Businesses that treat clients well generally succeed, review websites help make certain of that.
Source: Statuslabs
53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of consumer reviews remain without a response. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
60 Percent Of Customers Consult Blog And Social Media Network Reviews On Their Cell Phones Before Shopping
In-store purchasing is influenced considerably by blogs and reviews on social media. With males being two times as likely to be affected than ladies.
Reviews and score statistics show individuals value the viewpoint of peers more than any other content.
Source: Collective Bias
If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More
We already discussed the negative and positive reviews and their result on consumers. However, all products have their faults, it raises red flags that possibly the reviews are fake if all of a products reviews are favorable. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
70% Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business
4 reviews may be too few. Many people read a lot more reviews to get a better idea of how business is really doing. Don't depend on that figure alone.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
63.6 Percent Of Consumers Go To Google To Read Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.
These online review statistics reveal the general popularity of a website can just go so far when it concerns trust.
Source: Review Trackers
Clients Could Invest 31 Percent More With A Business That Has Great Reviews
Pay attention to this statistic. The more detailed other users explain your product or service, the more money you can charge and consumer review statistics reveal to us exactly how much more.
Source: Martech Zone
Reviews Published On Twitter Can Improve Online Sales By 6.46%
Online review stats show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
95% Of Dissatisfied Customers Will Go Back To A Company If A Business Takes Care Of Problems Quickly And Efficiently
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday