89% Of Customers Choose To Read Reviews On Their Mobile Devices

Be it by means of an app or a mobile web browser, individuals prefer to read reviews on their smart phones.

Source: Statista

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the huge effect user rankings have on their business. Undesirable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

83% Of All Younger Customers Were Asked To Give A Review Recently

Of those asked, 80% of clients did give a review. In general, companies have asked 66% of all clients to post a review on their business.

Source: Brightlocal

Clients Could Invest 31% More With A Business That Has Great Reviews

Take notice of this fact. The more detailed other users describe your service or product, the more money you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone

Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of USA Consumers

24% of US shoppers consider reviews as 'incredibly influential'.

To highlight the significance of online reviews and ratings, did you understand that 81 percent of consumers will pay more for an item with reviews and those exact same consumers are also willing to accept slower shipping times for such products.

Source: Turntonetworks

70% Of Consumers Need To Check Out At Least 4 Reviews Before They Can Trust A Business

Four reviews may be too few. Most people read many more reviews to get a clear view of how business is in fact doing. Do not depend upon that statistic alone.

Source: Brightlocal

US Buyers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews

They focus on different elements of the shopping experience when people check out reviews. However according to online review stats, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US customers.

Source: Statista

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they've visited a vendor. Online review trends reveal people choose to comment if they had a favorable experience, rather than a negative or mediocre one.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star rating is the first thing consumers see. Still, users take notice of other aspects too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

89% Of Consumers Browse A Businesses Responses To Reviews

Not only do the majority of clients read the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

95% Of Disappointed Customers Will Return To A Company If A Company Deals With Issues Quickly And Efficiently

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a business can do to solve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

49 Percent Of Consumers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency also.

The share of consumers, who take notice of the variety of reviews is currently at 46%.

Source: Brightlocal

More Than Half Of Customers Will Not Use A Service If It Has Less Than A 4 Star Rating

This stat is one of lots of that show the value of online rankings. Now that news of client complete satisfaction travels this fast, keeping your customers delighted is more crucial than ever.

57% of consumers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.

11 percent looked only for companies with an ideal five star rating.

Source: Brightlocal

60% Of Customers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Prior To Shopping

In-store shopping is affected substantially by blogs and reviews on social media. With men being twice as likely to be influenced than ladies.

Reviews and score statistics show individuals value the opinion of peers more than any other content.

Source: Collective Bias

91 Percent Of Millennials Trust Online Reviews As Much As Friends And Family

Online review statistics put clients' reviews as the most reliable source of suggestions. Online reviews usually bring the exact same weight as advice from loved ones.

Source: Brightlocal