67% Of Customers Say Reviews Are A "Extremely Crucial" Factor When Selecting A Service Provider

Reviews have a huge impact on their decision when clients have to choose a solution provider.

Source: DemandGenReport

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review stats reveal that 63% of customer reviews stay without a response. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

Many Best Selling Items Have An Average Score Of 4.2 To 4.7

You can't make everyone delighted, which is why perfect 5 star rankings are suspicious. Someone always has a little a gripe. That's why it is unnatural to get perfect 5 star ratings. Often a lower rating in fact helps your overall score.

According to client rating statistics, conversion rates begin to reduce as scores rise above 4.7.

Source: Spiegel Research Center

49% Of Customers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision

Consumers value not only the quality or nature of the reviews, however they consider their number and recency too.

The share of clients, who pay attention to the variety of reviews is presently at 46%.

Source: Brightlocal

74 Percent Of Local Companies Have At Least One Google Review

One review is far from sufficient to improve your site's SERP ranking.

Looking at online scores stats, we discovered that a company needs to have an average of 40 reviews before clients "Award" it with a star.

Source: Brightlocal

Google Represents 57.5% Of All Reviews All Over The World

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

These the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company

The star ranking is the first thing customers see. Still, users pay attention to other elements as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of United States consumers.

Source: Statista

People Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done much faster. Buying choices are made rapidly.

Online reviews are clearly convincing, yet marketers haven't always come to appreciate the power of them.

Source: Martech Zone

95% Of Dissatisfied Customers Will Go Back To A Company If A Company Takes Care Of Problems Rapidly And Effectively

Customers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of USA Customers

24% of US consumers consider reviews as 'incredibly influential'.

To highlight the value of online reviews and ratings, did you understand that 81% of customers will pay more for a product with reviews and those same clients are also willing to accept slower shipping times for such items.

Source: Turntonetworks

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management statistics suggest a business's reputation does not impact just the consumers. Potential employees likewise take a look at rankings and read reviews.

Source: Deloitte

83% Of All Younger Consumers Were Invited To Post A Review Recently

Of those invited, 80% of customers did submit a review. In general, companies have asked 66% of all clients to give a review on their company.

Source: Brightlocal

A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Earnings

Businesses that treat customers well typically prosper, review websites help make certain of that.

Source: Statuslabs

90 Percent Of Clients Require Less Than 10 Reviews To Form A Viewpoint About A Business

You know what individuals say about first impressions, right?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

If you don't have reviews on your site, think about asking your visitors to write one.

Source: Martech Zone

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30% of customers who read client reviews, concur that it increases their buying confidence.

Companies use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

77% Of Consumers Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how great your product or service was in the past. Part of why online reviews matter is since they are relevant and fresh.

Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies ought to be constantly asking for reviews.

Source: Statuslabs

The Majority Of Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they've visited a vendor. Online review trends reveal people prefer to comment if they had a positive experience, rather than a mediocre or unfavorable one.

Source: Brightlocal