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More Than 4 Negative Reviews About A Business Or Service May Decrease Sales By 70%
One negative review is enough for 35 percent of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the sheer number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
Four reviews may be too few. Many people read a lot more reviews to get an idea of how business is in fact doing. Don't depend on that figure alone.
Source: Brightlocal
86% Of Consumers Would Think About Composing A Review For A Business
Your consumers are your most important resource, and it's not just because of the money they invest at your business. They will be ready to share it if you give them a good experience.
Source: Brightlocal
15 Percent Of Customers Do Not Trust Businesses Without Online Reviews
No trust indicates no interactions. 15% of potential consumers won't even consider working with a business they can't find viewpoints about.
Source: Statuslabs
63.6 Percent Of Customers Go To Google To Look For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.
When it comes to trust, these online review statistics show the basic popularity of a website can just go so far.
Source: Review Trackers
91% Of Millennials Trust In Online Reviews As Much As Family And Friends
Online review stats place consumers' reviews as the most reliable source of suggestions. Online reviews normally bring the very same weight as guidance from family and friends.
Source: Brightlocal
74% Of Regional Companies Have At A Minimum, 1 Google Review
One review is far from sufficient to improve your site's SERP ranking.
Looking at online rankings statistics, we learnt that a company needs to have an average of 40 reviews before clients "Award" it with a star.
Source: Brightlocal
Customers Might Invest 31% More With A Business That Has Fantastic Reviews
Take note of this fact. The more detailed other users explain your service or product, the more cash you can charge and consumer review statistics reveal to us exactly how much more.
Source: Martech Zone
95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all travelers report that they check out reviews 'constantly' or 'extremely frequently'.
Source: Trust You
Most Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends reveal people prefer to comment if they had a positive experience, rather than a average or unfavorable one.
Source: Brightlocal
Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of US Consumers
24% of US buyers consider reviews as 'very influential'.
To show the significance of online reviews and scores, did you know that 81 percent of customers will pay more for an item with reviews and those very same clients are likewise going to accept slower shipping times for such items.
Source: Turntonetworks
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee
The 86% of companies question the integrity of online reviews. Nonetheless, they understand the huge impact user ratings have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
90% Of Customers Need Less Than 10 Reviews To Form An Opinion About A Business
You know what people say about first impressions?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
Think about asking your visitors to write one if you do not have reviews on your site.
Source: Martech Zone
More Than Half Of People Aged 25 To 34 Published Reviews
According to Statista, the younger generations are evidently the more opinionated ones.
Source: Statista
83% Of Clients Don't Trust Advertising
The conventional channels to reach customers aren't as prominent as they utilized to be. The majority of users who no longer trust advertisements select to focus on customers' recommendations online.
Source: Statuslabs
98% Of Yelp's Browsers Bought From A Business They Found On The Website
Normally, 142 million consumers go to Yelp on a monthly basis. This is as good a time as any if you have not declared your free Yelp business page.
Source: RevLocal