53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of consumer reviews stay without a response. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

53 Percent Of Americans Consider Product Reviews And Rankings As The Most Important Part Of Online Shopping.

Today's consumers are wary and desire the best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the buying decision.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Around The Globe

Google is in the lead here, followed by Facebook as a far-off second.

Here are the online reviews distribution rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

Customer Reviews On Items Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals opinions before they ever trust what the maker says. The reason, makers' descriptions are generally advertisements.

Source: Martech Zone

A One Star Boost In Score Can Result In A 5% To 9% Increase In Business Income

Businesses that treat consumers honorably typically succeed, review websites help make certain of that.

Source: Statuslabs

Visitors Checking Out Reviews On A Mobile Device Are 127 Percent More Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done much faster. Therefore, buying choices are made quickly.

Online reviews are clearly convincing, yet marketers have not always come to value the power of them.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Company

The star ranking is the first thing consumers see. Still, users focus on other factors as well, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of United States consumers.

Source: Statista

The Majority Of Best-selling Items Have An Average Ranking Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. Somebody always has a little a gripe. That's why it is abnormal to get perfect 5 star scores. Often a lower ranking really helps your overall rating.

According to customer rating statistics, conversion rates begin to decrease as scores rise above 4.7.

Source: Spiegel Research Center

15% Of Customers Do Not Trust Businesses Without Having Online Reviews

No trust suggests no interactions. 15 percent of prospective customers won't even consider working with a company they can't discover opinions about.

Source: Statuslabs

74% Of Local Businesses Have At A Minimum, 1 Google Review

A single review is far from sufficient to improve your site's SERP ranking.

Looking at online ratings data, we discovered that a business requires to have a minimum of 40 reviews before people "Award" it with a star.

Source: Brightlocal

61 Percent Of Regional Businesses Have A Typical Ranking Of 4 Or 5 Stars

Typically two-thirds of companies have excellent and exceptional ratings. Only 5% of companies have a rating listed below 3 stars.

Source: Brightlocal

Positive Reviews Motivate 68 Percent Of Consumers To Use Local Businesses

Considering that the large majority of consumers check out reviews, you'd want yours to be appealing to brand-new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

73 Percent Of Consumers Believe Consumer Reviews Are More Important Than Star And Number Scores

Online review data make it clear people aren't pleased with ratings alone.

Client reviews make the stats appear more authentic which is what the potential clients are trying to find. Almost a third of customers state composed reviews are the only feature that makes them believe the sites' reviews are pertinent and useful.

Source: Fan and Fuel

70% Of Customers Need To Read At Least 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people check out much more reviews to get an idea of how business is in fact doing. Don't depend on that statistic alone.

Source: Brightlocal

The Typical Review Length Has Gotten 65% Much Shorter Since 2010

In recent years reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is equivalent to that of a twitter tweet.

Source: Review Trackers

If A Business Handles Issues Quickly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Business

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there is absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Online Product Reviews About An Item Can Improve Its Conversion Rate By A Whopping 270%

User review statistics show the purchase possibility for a product with 5 reviews is 270% higher than the same item without reviews.

Source: Spiegel Research Center