Clients Could Invest 31 Percent More With A Business That Has Excellent Reviews

Take note of this statistic. The better other users explain your services or product, the more cash you can charge and customer review statistics reveal to us precisely how much more.

Source: Martech Zone

When Purchasing Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Influential Factor

Stats reveal that reviews were more successful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

30% Of Customers Feel Positive About A Company Which Responds To Online Reviews

Communicating with your consumers builds their trust. Even something like reacting to their reviews and comments can make them feel valued.

As you may anticipate, clients who feel this way are ready to spend more cash with a business.

Source: Statuslabs

71% Of Millennials Search Consumer Reviews Of Expert Services

Over half of all individuals in need of a professional service rely on online reviews.

According to online reviews statistics, 59% used online reviews to choose a lawyer or a medical professional.

Younger people (age 18-35) are even more likely to employ an expert based upon online reviews. Only 19% of millennials will think about working with a lawyer without any.

Source: Thomson Reuters

49% Of Consumers Consider The Number Of Online Reviews As A Vital Factor In Their Purchasing Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency also.

The share of customers, who focus on the number of reviews is currently at 46%.

Source: Brightlocal

60 Percent Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Devices Before Shopping

In-store shopping is influenced substantially by blogs and reviews on social networks. With men being twice as likely to be influenced than ladies.

Reviews and score statistics reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

89% Of Consumers Review A Companies Replies To Reviews

Not only do the majority of customers check out the review replies, 30% of them highly value them. Nearly 96% read the replies to their own reviews.

Source: Brightlocal

More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Naturally, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70 Percent Of Customers Need To Check Out At Least Four Reviews Before They Can Rely On A Business

4 reviews may be too few. The majority of people read many more reviews to get an idea of how the business is actually doing. Don't depend on that figure alone.

Source: Brightlocal

Software Application Reviews Impact Over 98 Percent Of All Buyers

18 percent of software purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

The Average Review Word Count Has Actually Gotten 65% Shorter Since 2010

Lately reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

73 Percent Of Consumers Believe Written Reviews Are More Vital Than Star And Number Scores

Online review data make it clear people aren't satisfied with ratings alone.

Client reviews make the stats appear more genuine which is what the would-be clients are trying to find. Nearly a third of consumers say written reviews are the only feature that makes them think the websites' reviews are useful and relevant.

Source: Fan and Fuel

Google Accounts For 57.5% Of All Reviews Around The Globe

Google is the clear winner as far as distribution goes, but they are not the only ones in the game.

Here are the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

77% Of Consumers Would Leave A Review If They Were Asked

More than a 35% would submit a review to educate others about their client experience and 24% would rather direct their review to the business itself.

Over a 26% would want to leave a review to assist other individuals with their decision making process.

Source: Podium

53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews

Online review stats prove that 63% of client reviews go on without a reply. That's regrettable, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they recognize the huge impact user scores have on their business. Unfavorable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

74 Percent Of Local Businesses Have At A Minimum, 1 Google Review

One review is far from sufficient to enhance your website's SERP ranking.

Taking a look at online scores statistics, we learnt that a business needs to have at least 40 reviews before clients "Award" it with a star.

Source: Brightlocal

If A Company Takes Care Of Issues Rapidly And Efficiently, 95% Of Dissatisfied Clients Will Go Back To A Company

Customers do not expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday