53% Of Customers Anticipate Businesses To Reply Within A Week To Negative Reviews

Online review stats prove that 63% of client reviews remain without a reply. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

91 Percent Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review statistics position consumers' reviews as the most trustworthy source of recommendations. Online reviews typically bring the same weight as suggestions from friends and family.

Source: Brightlocal

A Lot Of Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a vendor. Online review trends show people prefer to comment if they had a favorable experience, rather than a negative or mediocre one.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Product May Reduce Sales By 70%

One negative review suffices for 35 percent of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.

Naturally, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of United States Clients

24% of US shoppers consider reviews as 'incredibly influential'.

To illustrate the value of online reviews and ratings, did you understand that 81% of customers will pay more for a product with reviews and those exact same consumers are also willing to accept slower shipping times for such items.

Source: Turntonetworks

70 Percent Of Customers Choose To Find Out About A Business Through Reviews And Articles, Instead Of Ads

Ads are all well and good, but it deserves trying a different approach also. Reviews are without a doubt the best way to discover the truth about a service or product.

Source: Statuslabs

Reviews Shared On Twitter Can Help Improve Online Sales By 6.46 Percent

Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.

Source: Yotpo

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews As Well

We already discussed the positive and negative reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. People anticipate to see some unfavorable reviews.

Source: Capterra

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company

The star score is the first thing consumers see. Still, users take notice of other aspects too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.

Source: Statista

Since They Want To Buy A Service Or A Product And Want To Get The Facts About The Businesses Products And Services, 82% Of Consumers Go To Review Sites.

Review websites are locations that customers go to get the facts about a item, business or service . Users come since they have actually already formed a purchase decision. The majority of them (89 percent) buy within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

The Average Review Length Has Gotten 65% Shorter Since 2010

Lately reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of a twitter tweet.

Source: Review Trackers

61 Percent Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars

Overall two-thirds of companies have good and exceptional rankings. Just 5% of companies have a rating listed below three stars.

Source: Brightlocal

67% Of Consumers Claim Reviews Are A "Extremely Crucial" Factor When Selecting A Solution Provider

When clients have to pick a solution provider, reviews have a huge effect on their decision.

Source: DemandGenReport

30% Of Consumers Feel Positive About A Company Which Reacts To Online Reviews

Keeping in touch with your customers builds their trust. Even something like reacting to their reviews and remarks can make them feel valued.

As you might expect, clients who feel this way are happy to spend more money with a business.

Source: Statuslabs

Negative Reviews Can Improve Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your website. According to online review statistics, people spend more than 5 times as long on a site when they read negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

Just 6% Of Customers Do Not Trust Customer Reviews At All

According to consumer review data, a tremendous 19 percent of customers constantly rely on online reviews and never a make a purchase without reading reviews.

Source: Statista