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83% Of Clients Do Not Rely On Advertising
The conventional channels to reach consumers aren't as influential as they utilized to be. The majority of users who no longer trust ads pick to focus on clients' recommendations online.
Source: Statuslabs
88% Of Executives Consider Reputation Risk As A Leading Business Problem
Reputation management statistics indicate a business's reputation does not affect just the consumers. Potential employees also look at rankings and take a look at reviews.
Source: Deloitte
More Than Half Of Customers Aged 25 To 34 Wrote Reviews
According to Statista, the more youthful generations are apparently the more opinionated ones.
Source: Statista
The Typical Review Length Has Gotten 65% Much Shorter Since 2010
Lately reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is equivalent to that of a twitter tweet.
Source: Review Trackers
63.6% Of Consumers Go To Google To Check For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the end.
When it comes to trust, these online review stats show the basic appeal of a site can just go so far.
Source: Review Trackers
Over Half Of Customers Will Not Use A Business If It Has Less Than A 4 Star Score
This stat is among numerous that highlight the significance of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your clients delighted is more vital than ever.
57% of consumers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11% looked just for businesses with an ideal five star rating.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Throughout The World
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
These are the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
15 Percent Of People Don't Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of potential clients will not even consider working with a company they can't find opinions about.
Source: Statuslabs
53% Of Consumers Anticipate Businesses To Reply Within A Week To Negative Reviews
Online review stats clarify that 63% of customer reviews stay without a response. That's too bad, because those companies are losing clients that way.
Source: Review Trackers
American Shoppers Regard "Product Performance" To Be The Most Useful Info In Product Reviews
They focus on different elements of the shopping experience when people check out reviews. But according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of US customers.
Source: Statista
73% Of Consumers Believe Client Reviews Are More Vital Than Star And Number Rankings
Online review stats make it clear people aren't pleased with scores alone.
Customer reviews make the statistics appear more authentic which is what the potential clients are trying to find. Practically a third of customers state written reviews are the only function that makes them believe the websites' reviews are useful and relevant.
Source: Fan and Fuel
77% Of Individuals Do Not Trust Reviews That Are Older Than 3 Months
Clients don't care how great your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.
Customers know businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that businesses should to be constantly requesting reviews.
Source: Statuslabs