95% Of Dissatisfied Customers Will Go Back To A Company If A Company Takes Care Of Problems Quickly And Effectively

Consumers don't expect you to be perfect. They do anticipate you to deal with things when they go wrong. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

The Average Review Word Count Has Become 65% Much Shorter Since 2010

As of late reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of tweet from twitter.

Source: Review Trackers

95% Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business tourists alike read reviews to form an opinion. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'always' or 'very frequently'.

Source: Trust You

USA Shoppers Regard "Product Performance" To Be The Most Useful Information In Product Reviews

When people check out reviews, they focus on different aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American clients.

Source: Statista

Just 6% Of Customers Don't Trust Customer Reviews At All

According to client review data, a tremendous 19 percent of consumers always rely on online reviews and never ever a purchase without checking out reviews initially.

Source: Statista

When Purchasing Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Prominent Factor

Statistics reveal that reviews were more effective than Television advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

Favorable Reviews Motivate 68% Of Customers To Choose A Local Business

Because the large bulk of customers read reviews, you would want yours to be appealing to new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

98% Of Yelp's Website Visitors Purchased From A Business They Found On The Website

Generally, 142 million customers go to Yelp every month. This is as good a time as any if you haven't claimed your complimentary Yelp business page.

Source: RevLocal

60 Percent Of Consumers Consult Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social networks. With males being twice as likely to be influenced than women.

Reviews and ranking data show people value the opinion of peers more than any other material.

Source: Collective Bias

67% Of Consumers Claim That Reviews Are A "Extremely Crucial" Factor When Choosing A Service Provider

When customers have to pick a solution provider, reviews have a massive influence on their decision.

Source: DemandGenReport

88% Of Executives Consider Reputation Risk As A Leading Business Problem

Reputation management stats show a business's reputation doesn't affect simply the consumers. Potential employees also take a look at scores and take a look at reviews.

Source: Deloitte

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star rating is the first thing customers see. Still, users pay attention to other factors also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of US consumers.

Source: Statista

The Majority Of Local Companies Have Approximately 39 Google Reviews

Individuals like to share their experience after they have gone to a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a average or negative one.

Source: Brightlocal

53% Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of Online Shopping.

Today's consumers are wary and want the best bang for their dollar. It's no surprise that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista

86% Of Customers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they spend at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal