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Users Reading Reviews On A Mobile Phone Are 127 Percent More Likely To Buy Than Desktop Users
Mobile users prefer to get things done much faster. Buying choices are made quickly.
Online reviews are undoubtedly convincing, yet marketers have not always come to value the power of them.
Source: Martech Zone
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to pick a physician or an attorney.
Young people (age 18-35) are much more likely to hire a professional based on online reviews. Only 19% of millennials will think about working with an attorney without any.
Source: Thomson Reuters
Because They Desire To Buy A Product Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82% Of Consumers Go To Review Sites.
Users come because they have already formed a purchase decision. The majority of them (89 percent) buy within a week of their visit.
Source: RevLocal
91 Percent Of Millennials Have Confidence In Online Reviews As Much As Loved Ones
Online review stats put customers' reviews as the most reliable source of recommendations. Online reviews usually bring the exact same weight as guidance from family and friends.
Source: Brightlocal
95% Of Disappointed Clients Will Go Back To A Company If A Company Takes Care Of Issues Rapidly And Effectively
Consumers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business
The star rating is the first thing consumers see. Still, users take notice of other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of US consumers.
Source: Statista
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Utilize An Organisation
This stat is among many that show the value of online scores. Now that news of consumer satisfaction travels this fast, keeping your clients happy is more important than ever.
57% of consumers have looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
Additionally, 11 percent looked only for services with a perfect five star ranking.
Source: Brightlocal
72 Percent Of Customers Won't Take Action Unless They Check Out Some Reviews
Irrespective of how captivating your marketing is, you still require client reviews. There is no skirting around it. Customers are still willing to hear you out, however they rely on other individuals more.
Source: My Testimonial Engine
A Lone Business Review Can Lift Its Conversions By 10%
Online review stats show user-generated content can do miracles in terms of conversions.
A single review can have a massive effect on your business.
A hundred reviews can raise your conversion rates by as much as 37%. Two hundred can supply an astonishing 44% boost.
Source: RevLocal
60% Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping
In-store shopping is influenced substantially by blogs and reviews on social networks. With males being twice as likely to be affected than ladies.
Reviews and score data reveal people value the viewpoint of peers more than any other content.
Source: Collective Bias
88% Of Executives Regard Reputation Risk As A Leading Business Concern
Reputation management statistics suggest a company's reputation doesn't affect just the clients. Potential employees also look at rankings and read reviews.
Source: Deloitte
If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the negative and positive reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Customers anticipate to see some unfavorable reviews.
Source: Capterra