61 Percent Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars

Overall 2 out of 3 businesses have good and awesome scores. Just 5% of companies have a rating listed below three stars.

Source: Brightlocal

86 Percent Of Customers Would Think About Composing A Review For A Business

Your customers are your most important resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you offer them a good experience.

Source: Brightlocal

Most Popular Items Have An Average Ranking Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star ratings.

According to customer rating stats, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

67% Of Customers Say Reviews Are A "Extremely Crucial" Factor When Picking A Service Provider

Reviews have a huge impact on their decision when consumers have to select a solution provider.

Source: DemandGenReport

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Utilize A Company

This stat is one of many that illustrate the significance of online scores. Now that news of customer fulfillment travels this fast, keeping your customers delighted is more vital than ever.

57 percent of customers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for services with a best five star score.

Source: Brightlocal

63.6 Percent Of Customers Go To Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.

These online review statistics show the general appeal of a website can just presume when it comes to trust.

Source: Review Trackers

83% Of Customers Don't Trust Advertising

The traditional channels to reach customers aren't as prominent as they utilized to be. Many users who no longer trust ads select to focus on consumers' suggestions online.

Source: Statuslabs

60% Of Customers Refer To Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store purchasing is influenced considerably by blogs and reviews on social media. With men being twice as likely to be affected than ladies.

Reviews and ranking stats reveal people value the opinion of peers more than any other material.

Source: Collective Bias

Unfavorable Reviews Can Boost Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, people devote more than five times as long on a website when they check out negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

If A Company Deals With Issues Quickly And Effectively, 95% Of Unsatisfied Customers Will Return To A Business

Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

88% Of Executives Judge Reputation Risk As A Leading Business Issue

Reputation management statistics show a company's reputation does not affect simply the consumers. Prospective employees also look at scores and read reviews.

Source: Deloitte

The Average Review Length Has Actually Become 65% Much Shorter Since 2010

Recently reviews are much shorter, easier, and more straight to the point. The word count of a review in 2019 is equivalent to that of tweet on twitter.

Source: Review Trackers

A Single Business Review Can Lift Its Conversions By 10%

Online review stats show user-generated content can do wonders in regards to conversions.

A single review can have a substantial effect on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. 2 hundred can provide a mind-blowing 44 percent boost.

Source: RevLocal

Only 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies in fact make use of them.

Although we now understand why client reviews are so powerful, the majority of businesses obviously do not.

Source: LsaInsider

Favorable Reviews Encourage 68 Percent Of Consumers To Choose A Local Business

Considering that the vast bulk of customers check out reviews, you'd want yours to be enticing to new consumers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Just 6 Percent Of Customers Don't Trust Client Reviews At All

According to consumer review stats, a massive 19 percent of consumers always rely on online reviews and never a make a purchase without checking out reviews.

Source: Statista