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15 Percent Of Visitors Don't Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15% of possible consumers will not even think about doing business with a company they can't find opinions about.
Source: Statuslabs
98 Percent Of Yelp's Website Visitors Bought From A Business They Discovered On The Site
Typically, 142 million customers visit Yelp monthly. If you haven't claimed your complimentary Yelp business page, this is as great a time as any.
Source: RevLocal
83% Of All Younger Clients Were Invited To Leave A Review Recently
Of those invited, 80% of clients did give a review. In general, businesses have asked 66% of all consumers to give a review on their business.
Source: Brightlocal
89% Of Individuals Choose To Read Reviews On Their Mobile Devices
Be it by means of an app or a mobile web browser, everyday people prefer to read reviews on their smart phones.
Source: Statista
70 Percent Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business
Four reviews may be too few. The majority of people check out many more reviews to get an idea of how the business is really doing. Do not depend on that fact alone.
Source: Brightlocal
Negative Reviews Can Boost Conversion By Up To 85%
It sounds crazy, but negative reviews can be a positive factor for users to spend more time on your site. According to online review data, people devote more than five times as long on a website when they check out negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95 percent suspect censorship or faked reviews.
Source: Reevoo
86% Of Consumers Would Consider Composing A Review For A Business
Your customers are your most valuable resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you provide them a great experience.
Source: Brightlocal
The Majority Of Best Selling Items Have An Average Score Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star scores are suspicious. Someone always has a bit of a gripe. That's why it is abnormal to get perfect 5 star scores. In some cases a lower rating in fact helps your overall rating.
According to client rating statistics, conversion rates begin to reduce as scores rise above 4.7.
Source: Spiegel Research Center
If A Business Deals With Problems Rapidly And Effectively, 95% Of Unhappy Customers Will Return To A Company
Clients don't anticipate you to be perfect. They do expect you to fix things when they go wrong. If there's absolutely nothing else a company can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Online Item Reviews About A Product Can Raise Its Conversion Rate By More Than 270 Percent
User review stats reveal the purchase likelihood for a product with five reviews is 270% higher than the same item without reviews.
Source: Spiegel Research Center
More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70%
One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member
The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the huge impact user ratings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Users Checking Out Reviews On A Mobile Phone Are 127 Percent More Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done faster. Purchasing choices are made quickly.
Online reviews are clearly convincing, yet online marketers haven't always come to appreciate the power of them.
Source: Martech Zone
77% Of Clients Would Likely Give A Review If They Were Asked
More than a 35% would post a review to inform others about their customer experience and 24% would rather direct their review to the business itself.
Over a 26% would want to post a review to assist other people with their choice making process.
Source: Podium
American Buyers Consider "Product Performance" To Be The Most Helpful Detail In Product Reviews
They focus on different elements of the shopping experience when people read reviews. However according to online review stats, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality in time are the next few considerations for more than 50% of American customers.
Source: Statista
When Buying Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Element
Statistics reveal that reviews were more beneficial than Television ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista