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Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of USA Clients
24% of US buyers consider reviews as 'incredibly influential'.
To illustrate the value of online reviews and ratings, did you understand that 81 percent of consumers will pay more for a product with reviews and those same customers are also willing to accept slower shipping times for such products.
Source: Turntonetworks
88% Of Executives View Reputation Risk As A Leading Business Problem
Reputation management statistics show a company's reputation doesn't impact simply the clients. Prospective employees also take a look at ratings and read reviews.
Source: Deloitte
Online Item Reviews About A Product Can Amplify Its Conversion Rate By A Whopping 270 Percent
User review stats show the purchase possibility for an item with 5 reviews is 270 percent higher than the same product without reviews.
Source: Spiegel Research Center
Software Application Reviews Influence Over 98% Of All Buyers
18 percent of software purchasers consider reviews to be a necessary factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2% of consumers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
If A Company Manages To Resolve Issues Quickly And Efficiently, 95% Of Disappointed Customers Will Return To A Business
Clients don't expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is nothing else a business can do to solve an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.
These online review statistics reveal the general appeal of a website can just presume when it comes to trust.
Source: Review Trackers
Consumers Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users
Mobile users choose to get things done much faster. Therefore, buying decisions are made quickly.
Online reviews are obviously convincing, yet online marketers haven't always come to appreciate the power of them.
Source: Martech Zone
Clients Could Invest 31 Percent More With A Business That Has Great Reviews
Take notice of this fact. The more detailed other users explain your services or product, the more cash you can charge and consumer review stats reveal to us precisely how much more.
Source: Martech Zone
30% Of Customers Feel Comfortable With A Business Which Answers Online Reviews
Staying connected with your clients builds their trust. Even something like responding to their reviews and remarks can make them feel valued.
As you might expect, customers who feel this way are more willing to invest more cash with a company.
Source: Statuslabs
Google Represents 57.5% Of All Reviews Across The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
73 Percent Of Customers Think Consumer Reviews Are More Important Than Star And Number Scores
Online review stats make it clear people aren't pleased with scores alone.
Client reviews make the statistics appear more genuine which is what the would-be consumers are searching for. Practically a third of consumers state written reviews are the only function that makes them believe the sites' reviews are beneficial and pertinent.
Source: Fan and Fuel