77% Of Consumers Would Likely Submit A Review If They Were Asked

More than a 35% would submit a review to inform others about their customer encounter and 24% would certainly direct their review to the company itself.

Over a 26% would be willing to post a review to help other individuals with their choice making process.

Source: Podium

89% Of Consumers Browse A Companies Feedback To Reviews

Not only do many individuals read the review replies, 30% of them hold them in high regard. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

49% Of Consumers Consider The Number Of Online Reviews As A Necessary Factor In Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their number and recency too.

The share of consumers, who focus on the variety of reviews is presently at 46 percent.

Source: Brightlocal

64% Of Americans Agree That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who read consumer reviews, concur that it increases their buying confidence.

Businesses utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

A One Star Boost In Rating Can Cause A 5% To 9% Increase In Business Profits

Businesses that treat clients fairly typically flourish, review websites help make certain of that.

Source: Statuslabs

61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars

Typically 2 out of 3 businesses have great and awesome ratings. Just 5% of businesses have a rating below 3 stars.

Source: Brightlocal

The Typical Review Length Has Become 65% Shorter Since 2010

Currently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers

53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of customer reviews remain without a reply. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your clients are your most important resource, and it's not just because of the money they spend at your business. They will be prepared to share it if you offer them a good experience.

Source: Brightlocal

More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70%

One negative review is enough for 35 percent of a website's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

If It Has Negative Reviews As Well, 52% Of Customers Trust An Item More

We already touched upon the negative and positive reviews and their result on consumers. However, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. People anticipate to see some negative reviews.

Source: Capterra

91 Percent Of Millennials Rely On Online Reviews As Much As Family And Friends

Online review statistics position customers' reviews as the most reliable source of suggestions. Online reviews normally bring the exact same weight as recommendations from friends and family.

Source: Brightlocal

Software Reviews Influence Over 98 Percent Of All Purchasers

18% of software purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no impact whatsoever on just 2 percent of customers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

89% Of Consumers Prefer To Read Reviews Using Their Mobile Phones

Be it through an app or a mobile internet browser, folks choose to read reviews on their phones.

Source: Statista

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Customers

24% of US consumers consider reviews as 'exceptionally influential'.

To highlight the significance of online reviews and ratings, did you know that 81% of customers will pay more for an item with reviews and those very same consumers are likewise going to accept slower shipping times for such items.

Source: Turntonetworks

Reviews Shared On Twitter Can Help Boost Revenues By 6.46 Percent

Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo