Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

60% Of Consumers Check Out Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store purchasing is affected substantially by blogs and reviews on social media. With males being twice as likely to be influenced than women.

Reviews and score stats show people value the viewpoint of peers more than any other content.

Source: Collective Bias

Customers Might Spend 31 Percent More With A Business That Has Terrific Reviews

Take notice of this statistic. The better other users describe your services or product, the more cash you can charge and consumer review stats reveal to us precisely just how much more.

Source: Martech Zone

73 Percent Of Customers Think Written Reviews Are More Vital Than Star And Number Rankings

Online review data make it clear people aren't satisfied with scores alone.

Written reviews make the statistics appear more genuine which is what the potential customers are looking for. Practically a third of consumers state written reviews are the only function that makes them believe the websites' reviews are helpful and appropriate.

Source: Fan and Fuel

If A Business Makes An Effort To Solve Issues Quickly And Effectively, 95% Of Unsatisfied Consumers Will Go Back To A Company

Clients don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

70 Percent Of Customers Choose To Find Out About A Business By Means Of Posts And Reviews, Rather Than Ads

Advertisements are all well and good, however it deserves trying a different approach also. Reviews are without a doubt the best method to discover the truth about a service or product.

Source: Statuslabs

77% Of Consumers Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.

It is for this reason that businesses should to be continuously asking for reviews.

Source: Statuslabs

67% Of Consumers Say Reviews Are A "Very Crucial" Factor When Picking A Service Provider

Reviews have a huge effect on their decision when customers have to pick a solution provider.

Source: DemandGenReport

53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of customer reviews remain without a reaction. That's regrettable, due to the fact that those companies are losing customers that way.

Source: Review Trackers

61% Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars

Overall two thirds of businesses have great and outstanding scores. Only 5% of businesses have a ranking listed below 3 stars.

Source: Brightlocal

The Typical Review Word Count Has Gotten 65% Much Shorter Since 2010

Recently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Revenue

Businesses that treat customers well usually prosper, review sites help ensure of that.

Source: Statuslabs

Buyers Reading Reviews On A Mobile Phone Are 127 Percent More Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. Purchasing decisions are made quickly.

Online reviews are clearly persuasive, yet marketers haven't necessarily come to appreciate the power of them.

Source: Martech Zone

89% Of Consumers Choose To Read Reviews Using Their Mobile Devices

Be it via an app or a mobile web browser, people young and old prefer to read reviews on their mobile phones.

Source: Statista

A Lot Of Best-selling Products Have An Average Rating Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star rankings.

According to consumer rating stats, conversion rates begin to decrease as scores rise above 4.7.

Source: Spiegel Research Center

Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

Reviews Shared On Twitter Can Boost Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

Software Application Reviews Influence Over 98% Of All Purchasers

18 percent of software purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of consumers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra