82 Percent Of Consumers Check Out Review Websites Since They Want To Purchase A Product Or A Service And Want To Get The Facts About The Businesses Products And Services.

Users come because they have actually currently formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than two-thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

95% Of Unsatisfied Clients Will Return To A Company If A Business Deals With Issues Quickly And Efficiently

Consumers don't anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Consumer Reviews On Products Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the maker says. The reason, producers' descriptions are generally advertisements.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star ranking is the first thing customers see. Still, users pay attention to other factors also, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of American customers.

Source: Statista

72 Percent Of Consumers Won't Take Action Unless They Check Out Some Reviews

Irrespective of how eye-catching your marketing is, you still need client reviews. There is no other way around it. Customers are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

89% Of Shoppers Want To Read Reviews On Their Cell Phones

Be it via an app or a mobile internet browser, everyday people choose to read reviews on their smart phones.

Source: Statista

A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Earnings

Businesses that treat clients well usually flourish, review websites help ensure of that.

Source: Statuslabs

73% Of Consumers Think Customer Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with scores alone.

Client reviews make the statistics appear more genuine which is what the prospective consumers are searching for. Nearly a third of consumers state written reviews are the only function that makes them believe the sites' reviews are pertinent and helpful.

Source: Fan and Fuel

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to pick a doctor or an attorney.

Younger people (age 18-35) are a lot more likely to employ a professional based on online reviews. Just 19% of millennials will think about working with an attorney without any.

Source: Thomson Reuters

Software Application Reviews Influence Over 98 Percent Of All Buyers

18 percent of software application purchasers consider reviews to be a vital factor in the purchase procedure. Software reviews have no effect whatsoever on only 2% of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to decide not to purchase. Three negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

The Average Review Word Count Has Become 65% Much Shorter Since 2010

Recently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is typical to that of a twitter tweet.

Source: Review Trackers

86 Percent Of Customers Would Consider Writing A Review For A Business

Your customers are your most important resource, and it's not just because of the money they invest at your business. They will be prepared to share it if you provide them a good experience.

Source: Brightlocal

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review statistics reveal that 63% of client reviews remain without a response. That's too bad, because those businesses are losing clients that way.

Source: Review Trackers

Reviews Are The 3rd Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

53 Percent Of Americans Consider Product Reviews And Ratings As The Most Vital Part Of Online Shopping.

Today's buyers are wary and want the best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the purchasing decision.

Source: Statista