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61 Percent Of Regional Businesses Have A Typical Ranking Of 4 To 5 Stars
Typically two-thirds of companies have good and outstanding rankings. Only 5% of companies have a ranking below 3 stars.
Source: Brightlocal
Negative Reviews Can Boost Conversion By As Much As 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review stats, individuals devote more than 5 times as long on a website when they read negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or faked reviews.
Source: Reevoo
95% Of Travelers Read Online Reviews Prior To Booking Travel Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they check out reviews 'constantly' or 'really often'.
Source: Trust You
53% Of Consumers Anticipate Companies To Reply Within A Week To Unfavorable Reviews
Online review stats show that 63% of customer reviews go on without a reply. That's too bad, since those companies are losing customers that way.
Source: Review Trackers
United States Shoppers View "Product Performance" To Be The Most Valuable Detail In Product Reviews
They focus on different aspects of the shopping experience when people read reviews. However according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to select a medical professional or a lawyer.
Younger people (age 18-35) are much more likely to hire an expert based upon online reviews. Only 19% of millennials will consider employing an attorney without any.
Source: Thomson Reuters
83 Percent Of Consumers Do Not Rely On Advertising
The conventional channels to reach clients aren't as prominent as they utilized to be. The majority of users who no longer trust advertisements select to pay attention to customers' suggestions online.
Source: Statuslabs
Clients Might Invest 31 Percent More With A Business That Has Fantastic Reviews
Take notice of this statistic. The more detailed other users explain your services or product, the more money you can charge and consumer review stats show us exactly just how much more.
Source: Martech Zone
More Than Four Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent
One negative review suffices for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.
Of course, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions
Facebook is presently the most popular social network which can also influence our purchasing decisions.
According to social media reviews data, Facebook impacts the majority of users' purchase decisions.
Facebook reviews stats expose that four out of 5 users are more likely to trust a local business if it has positive reviews.
Source: RevLocal
30% Of Customers Feel Positive About A Company Which Responds To Online Reviews
Keeping in touch with your customers creates trust. Even something easy like responding to their comments and reviews can make them feel appreciated.
As you might expect, clients who feel this way are happy to spend more money with a company.
Source: Statuslabs
83% Of All Younger Shoppers Were Invited To Post A Review Recently
Of those asked, 80% of clients did submit a review. In general, businesses have asked 66% of all clients to post a review on their business.
Source: Brightlocal
Online Item Reviews About A Product Can Increase Its Conversion Rate By More Than 270%
User review statistics show the purchase probability for an item with five reviews is 270% higher than the very same product without reviews.
Source: Spiegel Research Center