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Local Businesses Located In Ruffsdale PA
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89% Of Customers Choose To Read Reviews Using Their Smartphones
Be it through an app or a mobile internet browser, individuals prefer to read reviews on their mobile devices.
Source: Statista
95% Of Dissatisfied Clients Will Go Back To A Company If A Business Makes An Effort To Fix Issues Rapidly And Efficiently
Consumers don't expect you to be perfect. When things go wrong, they do expect you to remedy things. If there's nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
63.6 Percent Of Customers Go To Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.
These online review stats show the general popularity of a site can only presume when it comes to trust.
Source: Review Trackers
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Consumers
24% of US buyers consider reviews as 'extremely influential'.
To illustrate the significance of online reviews and ratings, did you know that 81% of customers will pay more for an item with reviews and those very same customers are likewise going to accept slower shipping times for such products.
Source: Turntonetworks
89% Of Customers Browse A Companies Replies To Reviews
Not only do most customers read the review replies, 30% of them highly value them. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
15% Of Buyers Don't Trust Businesses Without Online Reviews
No trust means no interactions. 15 percent of prospective customers won't even consider doing business with a company they can't discover opinions about.
Source: Statuslabs
83 Percent Of Consumers Don't Trust Advertising
The traditional channels to reach consumers aren't as prominent as they used to be. Most users who no longer trust ads choose to pay attention to customers' suggestions online.
Source: Statuslabs
70% Of Customers Prefer To Discover A Business Via Reviews And Posts, Instead Of Advertisements
Ads are all well and good, but it deserves attempting a different approach as well. Reviews are by far the best method to find the truth about a product or service.
Source: Statuslabs
Just 6 Percent Of Consumers Do Not Rely On Customer Reviews At All
According to customer review statistics, a whopping 19 percent of customers always trust online reviews and never a make a purchase without reading reviews initially.
Source: Statista
Buyers Reading Reviews On A Mobile Device Are 127% Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. Purchasing decisions are made quickly.
Online reviews are clearly persuasive, yet online marketers have not always come to appreciate the power of them.
Source: Martech Zone
Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are complimentary, a remarkably low number of businesses in fact utilize them.
Although we now understand why customer reviews are so effective, many businesses obviously don't.
Source: LsaInsider
72 Percent Of Clients Will Not Take Action Before They Read Some Reviews
Regardless of how appealing your marketing is, you still need consumer reviews. There is no other way around it. Clients are still ready to hear you out, but they trust other people more.
Source: My Testimonial Engine