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86 Percent Of Consumers Would Think About Writing A Review For A Business
Your clients are your most valuable resource, and it's not only because of the cash they spend at your business. They will be ready to share it if you offer them an excellent experience.
Source: Brightlocal
91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review statistics position customers' reviews as the most trustworthy source of recommendations. Online reviews generally carry the same weight as guidance from family and friends.
Source: Brightlocal
89% Of Clients Choose To Read Reviews On Their Cell Phones
Be it via an app or a mobile internet browser, consumers prefer to read reviews on their mobile phones.
Source: Statista
Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of US Clients
24% of US shoppers consider reviews as 'extremely influential'.
To illustrate the value of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those very same consumers are also willing to accept slower shipping times for such items.
Source: Turntonetworks
60% Of Customers Check Out Blog And Social Network Reviews On Their Cell Phones Prior To Shopping
In-store purchasing is influenced significantly by blogs and reviews on social networks. With males being twice as likely to be influenced than women.
Reviews and score statistics reveal individuals value the opinion of peers more than any other content.
Source: Collective Bias
If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More
We already touched upon the positive and negative reviews and their result on customers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. People anticipate to see some unfavorable reviews.
Source: Capterra
71% Of Millennials Search Consumer Reviews Of Expert Services
Majority of all people in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to pick a doctor or an attorney.
Younger people (age 18-35) are a lot more likely to hire a professional based on online reviews. Just 19% of millennials will think about employing a lawyer without any.
Source: Thomson Reuters
Only 6% Of Consumers Don't Rely On Consumer Reviews At All
According to client review statistics, a massive 19% of customers always rely on online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
Fifty Percent Of All Millennial's "Always" Read Online Reviews For Companies
Younger individuals understand the value of being informed. User-generated material has an indisputable effect on customers.
If businesses think of the power of customer reviews over millennials, they will recognize what they've been losing out on. Older people are different though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal
53 Percent Of Americans Consider Product Reviews And Rankings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's consumers are wary and desire the very best bang for their buck. It's no wonder that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics show that 63% of consumer reviews stay without a reaction. That's regrettable, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
30% Of Customers Feel Comfortable With A Company Which Reacts To Online Reviews
Communicating with your consumers creates trust. Even something as simple as responding to their remarks and reviews can make them feel appreciated.
As you might anticipate, clients who feel this way are happy to spend more money with a business.
Source: Statuslabs
Consumers Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users
Mobile users choose to get things done much faster. Purchasing decisions are made quickly.
Online reviews are clearly convincing, yet marketers haven't necessarily come to appreciate the power of them.
Source: Martech Zone