If A Business Handles Problems Rapidly And Effectively, 95% Of Unhappy Customers Will Go Back To A Business

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's absolutely nothing else a business can do to fix an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

77% Of Customers Would Undoubtedly Give A Review If They Were Asked

More than a 35% would do it to notify others about their customer encounter and 24% would undoubtedly direct their review to the company itself.

Over a 26% would be willing to leave a review to help other people with their decision making process.

Source: Podium

91% Of Millennials Trust Online Reviews As Much As Family And Friends

Online review statistics position clients' reviews as the most reliable source of suggestions. Online reviews usually bring the exact same weight as guidance from family and friends.

Source: Brightlocal

53% Of Consumers Expect Companies To Answer Back Within A Week To Negative Reviews

Online review statistics show that 63% of consumer reviews remain without a reply. That's regrettable, since those companies are losing consumers that way.

Source: Review Trackers

71% Of Millennials Search Consumer Reviews Of Professional Services

Over half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% used online reviews to select a doctor or an attorney.

Young people (age 18-35) are a lot more likely to work with an expert based upon online reviews. Only 19% of millennials will consider working with an attorney without any.

Source: Thomson Reuters

Online Item Reviews About A Product Can Amplify Its Conversion Rate By A Whopping 270%

User review stats show the purchase likelihood for a product with 5 reviews is 270 percent higher than the same item without reviews.

Source: Spiegel Research Center

61 Percent Of Local Businesses Have An Average Score Of 4 To 5 Stars

Overall 2 out of 3 companies have good and exceptional ratings. Just 5% of businesses have a ranking listed below three stars.

Source: Brightlocal

A One Star Boost In Rating Can Cause A 5% To 9% Increase In Business Revenue

Businesses that treat customers honorably usually prosper, review sites help ensure of that.

Source: Statuslabs

The Average Review Word Count Has Gotten 65% Much Shorter Since 2010

Recently reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is comparable to that of a tweet.

Source: Review Trackers

More Than Half Of Consumers Won't Use A Business If It Has Less Than A 4 Star Score

This stat is one of numerous that show the importance of online ratings. Now that news of customer satisfaction travels this fast, keeping your clients delighted is more vital than ever.

57 percent of customers have searched for business with more than four stars in 2018, which is up from 48% in 2017.

Moreover, 11% looked only for organizations with a perfect five star ranking.

Source: Brightlocal

United States Consumers View "Product Performance" To Be The Most Valuable Info In Product Reviews

They focus on different elements of the shopping experience when individuals read reviews. However according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of US customers.

Source: Statista

49% Of Consumers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of clients, who take note of the number of reviews is presently at 46%.

Source: Brightlocal

15% Of Customers Don't Trust Businesses Without Online Reviews

No trust suggests no interactions. 15% of possible customers won't even think about working with a business they can't discover opinions about.

Source: Statuslabs

88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Statistics reveal that reviews were more effective than Television ads at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

70 Percent Of Customers Choose To Learn About A Business By Means Of Posts And Reviews, Rather Than Advertisements

Advertisements are all well and good, however it's worth attempting a different approach also. Reviews are by far the best method to discover the truth about a service or product.

Source: Statuslabs

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Too

We already discussed the positive and negative reviews and their effect on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are fake. Customers expect to see some unfavorable reviews.

Source: Capterra