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60% Of Customers Check Out Blog And Social Network Reviews On Their Mobile Devices Before Shopping
In-store purchasing is affected significantly by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and ranking data show individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
89% Of Customers Review A Businesses Reactions To Reviews
Not only do a lot of customers read the review replies, 30% of them highly value them. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
Visitors Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Purchase Than Desktop Users
Mobile users choose to get things done faster. For that reason, purchasing decisions are made quickly.
Online reviews are certainly persuasive, yet marketers have not always come to appreciate the power of them.
Source: Martech Zone
A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Income
Businesses that treat clients fairly typically flourish, review websites help make certain of that.
Source: Statuslabs
Customer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals opinions before they ever trust what the manufacturer states. The reason, producers' descriptions are essentially advertisements.
Source: Martech Zone
89% Of Consumers Want To Read Reviews Using Their Smartphones
Be it by means of an app or a mobile browser, most people prefer to read reviews on their smart phones.
Source: Statista
64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who read client reviews, concur that it increases their buying confidence.
Organizations utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business
The star score is the first thing customers see. Still, users pay attention to other elements as well, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of USA consumers.
Source: Statista
63.6 Percent Of Consumers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review statistics reveal the basic appeal of a site can only go so far.
Source: Review Trackers
53% Of Americans Consider Item Reviews And Rankings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and want the best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the buying decision.
Source: Statista
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review stats prove that 63% of consumer reviews stay without a reply. That's regrettable, due to the fact that those companies are losing consumers that way.
Source: Review Trackers