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53% Of Customers Expect Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of consumer reviews go on without a response. That's too bad, because those companies are losing consumers that way.
Source: Review Trackers
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company
The star score is the first thing customers see. Still, users focus on other aspects as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of USA consumers.
Source: Statista
Clients Might Spend 31 Percent More With A Business That Has Fantastic Reviews
Focus on this statistic. The more detailed other users explain your services or product, the more money you can charge and consumer review stats show us exactly how much more.
Source: Martech Zone
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review stats show user-generated content can do wonders in regards to conversions.
A single review can have a substantial impact on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can provide an astonishing 44 percent increase.
Source: RevLocal
Favorable Reviews Encourage 68% Of Customers To Use A Local Business
Considering that the large bulk of consumers read reviews, you'd want yours to be appealing to new consumers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Buyers Checking Out Reviews On A Mobile Device Are 127 Percent Most Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done faster. Therefore, buying choices are made quickly.
Online reviews are obviously convincing, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
Just 6% Of Customers Do Not Rely On Consumer Reviews At All
According to consumer review statistics, a massive 19% of consumers constantly trust online reviews and never a purchase without reading reviews initially.
Source: Statista
Many Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they've gone to a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a unfavorable or average one.
Source: Brightlocal
83% Of Customers Don't Trust Advertising
The traditional channels to reach clients aren't as influential as they used to be. The majority of users who no longer trust advertisements choose to pay attention to consumers' recommendations online.
Source: Statuslabs
30% Of Consumers Feel Positive About A Business Which Answers Online Reviews
Keeping in touch with your customers creates trust. Even something as basic as responding to their reviews and remarks can make them feel appreciated.
As you may anticipate, clients who feel this way are going to invest more cash with a company.
Source: Statuslabs
70 Percent Of Consumers Need To Check Out At Least Four Reviews Before They Can Trust A Business
4 reviews may be too few. Many people check out a lot more reviews to get an idea of how business is really doing. Don't depend upon that statistic alone.
Source: Brightlocal
74% Of Local Businesses Have At Least One Google Review
A single review is far from enough to enhance your site's SERP ranking.
Taking a look at online scores stats, we found out that a company needs to have at least 40 reviews before clients "Award" it with a star.
Source: Brightlocal
Reviews Published On Twitter Can Help Improve Online Sales By 6.46%
Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.
Source: Yotpo
60% Of Customers Consult Blog And Social Media Reviews On Their Cell Phones Before Shopping
In-store shopping is influenced considerably by blogs and reviews on social networks. With males being twice as likely to be influenced than ladies.
Reviews and rating stats reveal individuals value the opinion of peers more than any other content.
Source: Collective Bias