88% Of Executives Judge Reputation Risk As A Top Business Problem

Reputation management stats show a company's reputation doesn't affect just the clients. Potential team members also look at rankings and read reviews.

Source: Deloitte

77% Of Customers Don't Trust Reviews That Are Older Than Three Months

Customers don't care how excellent your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.

Consumers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.

It is for this reason that companies should to be constantly asking for reviews.

Source: Statuslabs

Since They Want To Buy A Service Or An Item And Desire To Get The Truth About The Businesses Items And Services, 82 Percent Of Customers Visit Review Websites.

Review sites are places that people go to get the truth about a service, business or item . Because they have already formed a buying decision, users come. The majority of them (89%) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

60 Percent Of Customers Consult Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social networks. With men being two times as likely to be affected than women.

Reviews and score statistics reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

52% Of Customers Trust A Product More If It Has Unfavorable Reviews As Well

We already touched upon the negative and positive reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. People expect to see some unfavorable reviews.

Source: Capterra

30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews

Staying connected with your consumers develops trust. Even something easy like responding to their reviews and comments can make them feel appreciated.

As you might anticipate, customers who feel this way are happy to spend more money with a business.

Source: Statuslabs

74% Of Regional Businesses Have At Least One Google Review

A single review is far from sufficient to improve your site's SERP ranking.

Taking a look at online scores data, we found out that a company requires to have approximately 40 reviews before people "Award" it with a star.

Source: Brightlocal

US Buyers View "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on various aspects of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of US consumers.

Source: Statista

Software Application Reviews Influence Over 98% Of All Buyers

18% of software application purchasers consider reviews to be an important factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions

Facebook is currently the most popular social media which can also affect our buying decisions.

According to social media reviews data, Facebook impacts over half of users' purchase choices.

If it has positive reviews, Facebook reviews stats expose that 4 out of five users are most likely to trust a local business.

Source: RevLocal

67% Of Customers Admit Reviews Are A "Very Important" Factor When Choosing A Service Provider

When clients need to select a service provider, reviews have a massive impact on their decision.

Source: DemandGenReport

73 Percent Of Customers Think Written Reviews Are More Vital Than Star And Number Scores

Online review stats make it clear individuals aren't satisfied with scores alone.

Customer reviews make the stats appear more authentic which is what the prospective clients are trying to find. Nearly a third of consumers state written reviews are the only feature that makes them think the sites' reviews are helpful and pertinent.

Source: Fan and Fuel

53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews remain without a response. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

98 Percent Of Yelp's Site Visitors Bought From A Business They Discovered On The Site

Typically, 142 million consumers go to Yelp each month. This is as excellent a time as any if you haven't claimed your free Yelp business page.

Source: RevLocal

A Lot Of Best-selling Items Have A Typical Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star scores.

According to customer rating statistics, conversion rates begin to reduce as ratings rise above 4.7.

Source: Spiegel Research Center