71% Of Millennials Search Customer Reviews Of Professional Services

Majority of all people in need of an expert service turn to online reviews.

According to online reviews stats, 59% utilized online reviews to select a physician or a lawyer.

Younger people (age 18-35) are much more inclined to employ an expert based upon online reviews. Just 19% of millennials will consider hiring a legal representative without any.

Source: Thomson Reuters

95% Of Disappointed Customers Will Go Back To A Company If A Business Takes Care Of Issues Quickly And Efficiently

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Clients Might Spend 31% More With A Business That Has Excellent Reviews

Take note of this fact. The better other users explain your service or product, the more cash you can charge and consumer review stats show us exactly just how much more.

Source: Martech Zone

89% Of Customers Review A Companies Feedback To Reviews

Not only do many clients read the review replies, 30% of them highly value them. Nearly 96% read the responses to their own reviews.

Source: Brightlocal

30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews

Corresponding with your customers develops trust. Even something as basic as reacting to their remarks and reviews can make them feel appreciated.

As you might expect, clients who feel this way are more willing to invest more cash with a business.

Source: Statuslabs

Just 44 Percent Of Local Businesses Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are complimentary, a remarkably low number of businesses in fact make use of them.

Although we now understand why consumer reviews are so effective, most businesses obviously don't.

Source: LsaInsider

Just 6 Percent Of Consumers Do Not Rely On Client Reviews At All

According to client review stats, a tremendous 19 percent of customers constantly rely on online reviews and never ever a make a purchase without reading reviews first.

Source: Statista

91% Of Millennials Rely On Online Reviews As Much As Loved Ones

Online review statistics place clients' reviews as the most reliable source of suggestions. Online reviews normally carry the same weight as guidance from friends and family.

Source: Brightlocal

American Consumers Regard "Product Performance" To Be The Most Helpful Info In Product Reviews

When individuals check out reviews, they focus on different elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA clients.

Source: Statista

More Than 4 Negative Reviews About A Company Or Product Might Decrease Sales By 70%

One negative review is enough for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent less sales.

Obviously, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

73% Of Customers Think Customer Reviews Are More Crucial Than Star And Number Rankings

Online review stats make it clear people aren't satisfied with ratings alone.

Consumer reviews make the stats appear more genuine which is what the prospective clients are looking for. Practically a 3rd of customers state composed reviews are the only function that makes them believe the sites' reviews are relevant and beneficial.

Source: Fan and Fuel

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30% of consumers who read consumer reviews, concur that it increases their purchasing confidence.

Companies use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Negative Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive force for users to spend more time on your website. According to online review stats, people devote more than 5 times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Picking A Solution Provider

Reviews have a huge impact on their decision when consumers have to choose a solution provider.

Source: DemandGenReport

60 Percent Of Customers Seek Advice From Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is influenced considerably by blogs and reviews on social media. With males being twice as likely to be affected than ladies.

Reviews and ranking statistics reveal people value the opinion of peers more than any other material.

Source: Collective Bias

88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Data reveal that reviews were more successful than TV ads at 37%, social networks at 23% and display ads at 49%.

Source: Statista