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49 Percent Of Consumers Consider The Number Of Online Reviews As A Necessary Factor In Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency also.
The share of clients, who take note of the variety of reviews is currently at 46 percent.
Source: Brightlocal
86% Of Customers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the money they invest at your business. If you provide a good experience, they will be willing to share it.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Professional Services
Majority of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to select a legal representative or a physician.
Younger people (age 18-35) are much more likely to hire a professional based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews
Keeping in touch with your customers develops trust. Even something as simple as reacting to their remarks and reviews can make them feel valued.
As you might expect, customers who feel this way are going to invest more money with a company.
Source: Statuslabs
53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of customer reviews remain without a reaction. That's regrettable, since those businesses are losing clients that way.
Source: Review Trackers
53% Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of Online Shopping.
Today's shoppers are wary and desire the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
77% Of Individuals Do Not Rely On Reviews That Are Older Than 3 Months
Consumers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.
Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
90 Percent Of Buyers Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals say about first impressions, right?
Users get their first impression of your businesses through reviews. Normally through less than 10 of them.
If you don't have reviews on your site, think about asking your visitors to write one.
Source: Martech Zone
88% Of Executives Regard Reputation Risk As A Leading Business Concern
Reputation management stats indicate a business's reputation does not affect just the consumers. Prospective employees likewise look at rankings and read reviews.
Source: Deloitte
Software Reviews Influence Over 98 Percent Of All Buyers
18% of software application purchasers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
89% Of Buyers Like To Read Reviews Using Their Cell Phones
Be it by means of an app or a mobile browser, people young and old prefer to read reviews on their mobile devices.
Source: Statista
70% Of Consumers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business
Four reviews may be too few. Most people read a lot more reviews to get a clear view of how business is really doing. Don't depend upon that figure alone.
Source: Brightlocal