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Negative Reviews Can Increase Conversion By Up To 85%
It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your site. According to online review data, people devote more than 5 times as long on a website when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95% suspect censorship or faked reviews.
Source: Reevoo
53% Of Customers Anticipate Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics show that 63% of client reviews go on without a reply. That's regrettable, since those businesses are losing customers that way.
Source: Review Trackers
77% Of Users Don't Rely On Reviews That Are Older Than 3 Months
Consumers don't care how good your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that businesses need to be continuously asking for reviews.
Source: Statuslabs
Online Reviews Impact 67.7% Of Consumer Purchasing Decisions
More than two thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
67% Of Consumers Admit Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider
When clients need to choose a service provider, reviews have an enormous effect on their decision.
Source: DemandGenReport
89% Of Shoppers Want To Read Reviews Using Their Smart Devices
Be it through an app or a mobile browser, people today prefer to read reviews on their phones.
Source: Statista
74% Of Regional Businesses Have At Least One Google Review
A single review is far from enough to improve your site's SERP ranking.
Taking a look at online ratings statistics, we found out that a business requires to have a minimum of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is currently the most popular social media which can likewise affect our buying decisions.
According to social reviews statistics, Facebook impacts over half of users' purchase choices.
Facebook reviews statistics reveal that four out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Business
The star score is the first thing consumers see. Still, users take note of other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of USA customers.
Source: Statista
A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Profits
Businesses that treat clients honorably normally succeed, review sites help make certain of that.
Source: Statuslabs
82 Percent Of Consumers Go To Review Websites Because They Wish To Buy An Item Or A Service And Wish To Get The Truth About The Businesses Services And Products.
Review sites are locations that people go to get the facts about a business, service or product . Users come since they have currently formed a purchase decision. The majority of them (89%) buy within a week of their visit. And 29% do so within 24 hours.
Source: RevLocal
98 Percent Of Yelp's Site Visitors Purchased From A Business They Found On The Website
Usually, 142 million customers check out Yelp monthly. If you haven't claimed your complimentary Yelp business page, this is as good a time as any.
Source: RevLocal
Reviews Posted On Twitter Can Improve Online Sales By 6.46%
Online review statistics show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
If They Were Asked, 77% Of Customers Would Likely Submit A Review
More than a 35% would do it to notify others about their customer experience and 24% would certainly direct their review to the company itself.
Over a 26% would want to leave a review to help other people with their decision making process.
Source: Podium