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70% Of Consumers Prefer To Discover A Business By Means Of Reviews And Posts, Instead Of Advertisements
Ads are all well and good, but it's worth trying a different approach as well. Reviews are without a doubt the best method to find the truth about a product or service.
Source: Statuslabs
If A Company Handles Problems Rapidly And Efficiently, 95% Of Unsatisfied Consumers Will Return To A Business
Customers don't expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
49% Of Customers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision
Consumers value not just the quality or nature of the reviews, however they consider their number and recency too.
The share of clients, who focus on the variety of reviews is currently at 46 percent.
Source: Brightlocal
83% Of All Young People Were Invited To Leave A Review Recently
Of those asked, 80% of clients did submit a review. Overall, companies have actually asked 66% of all customers to post a review on their company.
Source: Brightlocal
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who read consumer reviews, concur that it increases their purchasing confidence.
Businesses utilize the reviews to improve their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Software Application Reviews Influence Over 98 Percent Of All Buyers
18 percent of software application buyers consider reviews to be a necessary factor in the purchase procedure. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
Customer Reviews On Items Are Relied On Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples opinions before they ever trust what the maker states. The reason, manufacturers' descriptions are essentially advertisements.
Source: Martech Zone
30% Of Consumers Feel Comfortable With A Company Which Responds To Online Reviews
Keeping in touch with your clients establishes trust. Even something as simple as responding to their reviews and comments can make them feel valued.
As you might anticipate, clients who feel this way are ready to spend more cash with a business.
Source: Statuslabs
89% Of Clients Want To Read Reviews Using Their Smart Devices
Be it via an app or a mobile internet browser, everyday people prefer to read reviews on their mobile devices.
Source: Statista
If It Has Less Than A 4 Star Score, More Than Half Of Consumers Won't Utilize An Organisation
This stat is among lots of that show the value of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your consumers pleased is more important than ever.
57% of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.
11% looked just for services with an ideal five star rating.
Source: Brightlocal
Reviews Shared On Twitter Can Help Boost Sales By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo