53% Of Customers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics show that 63% of consumer reviews remain without a response. That's too bad, due to the fact that those companies are losing customers that way.

Source: Review Trackers

Negative Reviews Can Improve Conversion By Up To 85%

It sounds crazy, but negative reviews can be a positive force for users to spend more time on your website. According to online review statistics, individuals devote more than 5 times as long on a site when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95% suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

72 Percent Of Customers Will Not Take Action Before They Check Out Some Reviews

Regardless of how tempting your marketing is, you still need customer reviews. There is no skirting around it. Customers are still going to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

49% Of Consumers Consider The Number Of Online Reviews As A Necessary Factor In Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their number and recency too.

The share of customers, who pay attention to the variety of reviews is currently at 46 percent.

Source: Brightlocal

71% Of Millennials Search Consumer Reviews Of Professional Services

More than half of all individuals in need of an expert service rely on online reviews.

According to online reviews stats, 59% used online reviews to pick a physician or a lawyer.

Younger people (age 18-35) are a lot more inclined to work with an expert based on online reviews. Just 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

88% Of Executives Consider Reputation Risk As A Leading Business Concern

Reputation management statistics show a business's reputation does not impact simply the clients. Prospective team members also look at scores and read reviews.

Source: Deloitte

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the money they spend at your business. If you give them a great experience, they will be willing to share it.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Clients

24% of US shoppers consider reviews as 'exceptionally influential'.

To illustrate the significance of online reviews and ratings, did you understand that 81 percent of consumers will pay more for an item with reviews and those exact same consumers are also willing to accept slower shipping times for such items.

Source: Turntonetworks

Software Application Reviews Impact Over 98% Of All Purchasers

18% of software purchasers consider reviews to be an essential factor in the purchase procedure. Software reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

98% Of Yelp's Browsers Bought From A Business They Discovered On The Website

Generally, 142 million customers visit Yelp monthly. If you have not declared your complimentary Yelp business page, this is as great a time as any.

Source: RevLocal

70 Percent Of Customers Prefer To Learn About A Business Through Articles And Reviews, Instead Of Advertisements

Ads are all well and good, but it's worth attempting a different approach also. Reviews are by far the best method to find the truth about a product or service.

Source: Statuslabs

The Majority Of Best-selling Products Have An Average Ranking Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star scores.

According to customer rating stats, conversion rates begin to decrease as scores rise above 4.7.

Source: Spiegel Research Center

91% Of Millennials Trust In Online Reviews As Much As Loved Ones

Online review stats put customers' reviews as the most reliable source of suggestions. Online reviews usually bring the very same weight as suggestions from family and friends.

Source: Brightlocal

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

30% Of Clients Feel Favorable To A Company Which Reacts To Online Reviews

Communicating with your customers creates trust. Even something easy like reacting to their reviews and remarks can make them feel valued.

As you might expect, clients who feel this way are happy to spend more money with a business.

Source: Statuslabs

Clients Could Invest 31 Percent More With A Business That Has Terrific Reviews

Take note of this statistic. The more detailed other users explain your services or product, the more cash you can charge and consumer review statistics reveal to us precisely how much more.

Source: Martech Zone

Online Product Reviews About An Item Can Improve Its Conversion Rate By More Than 270%

User review statistics show the purchase probability for an item with 5 reviews is 270% higher than the exact same product without reviews.

Source: Spiegel Research Center