Customers Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Make A Purchase Than Desktop Users

Mobile users choose to get things done quicker. For that reason, buying choices are made quickly.

Online reviews are certainly persuasive, yet online marketers have not necessarily come to appreciate the power of them.

Source: Martech Zone

83 Percent Of Clients Don't Trust Advertising

The conventional channels to reach consumers aren't as influential as they utilized to be. Most users who no longer trust ads choose to take note of customers' suggestions online.

Source: Statuslabs

More Than Four Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

89% Of Consumers Review A Companies Feedback To Reviews

Not only do a lot of individuals check out the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Service

This stat is among many that highlight the significance of online scores. Now that news of client complete satisfaction travels this quick, keeping your customers happy is more important than ever.

57% of consumers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked just for businesses with a perfect five star rating.

Source: Brightlocal

Only 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are totally free, a remarkably low number of companies in fact use them.

Although we now know why client reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

89% Of Individuals Like To Read Reviews Using Their Smartphones

Be it via an app or a mobile browser, individuals prefer to read reviews on their mobile devices.

Source: Statista

Software Reviews Impact Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be a necessary factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of consumers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

Customers Could Spend 31% More With A Business That Has Great Reviews

Focus on this statistic. The better other users describe your service or product, the more money you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone

63.6 Percent Of Consumers Check Out Google To Check For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

These online review stats reveal the basic popularity of a site can just presume when it comes to trust.

Source: Review Trackers

53% Of Americans Consider Item Reviews And Scores As The Most Vital Part Of Online Shopping.

Today's buyers are wary and desire the best bang for their buck. It's not surprising that that they consider reading reviews as a huge part of the buying decision.

Source: Statista

91% Of Millennials Trust Online Reviews As Much As Loved Ones

Online review stats position customers' reviews as the most credible source of recommendations. Online reviews generally bring the same weight as suggestions from friends and family.

Source: Brightlocal

70 Percent Of Customers Prefer To Find Out About A Business Through Articles And Reviews, Rather Than Advertisements

Ads are all well and good, but it deserves attempting a different approach as well. Reviews are without a doubt the best method to find the truth about a product or service.

Source: Statuslabs

53% Of Consumers Anticipate Businesses To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews remain without a reaction. That's too bad, because those companies are losing consumers that way.

Source: Review Trackers

86 Percent Of Consumers Would Think About Composing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they invest at your business. They will be prepared to share it if you offer them a good experience.

Source: Brightlocal

95% Of Dissatisfied Customers Will Return To A Company If A Business Takes Care Of Issues Quickly And Effectively

Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

88% Of Executives Consider Reputation Risk As A Top Business Concern

Reputation management stats indicate a company's reputation doesn't impact just the consumers. Prospective team members also take a look at ratings and take a look at reviews.

Source: Deloitte

30% Of Customers Feel Comfortable With A Business Which Reacts To Online Reviews

Corresponding with your clients builds their trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.

As you may expect, clients who feel this way are more willing to invest more cash with a company.

Source: Statuslabs