89% Of Customers Review A Businesses Feedback To Reviews

Not only do a lot of individuals read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review statistics reveal that 63% of client reviews stay without a reaction. That's regrettable, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics show a business's reputation doesn't impact simply the customers. Prospective team members also look at scores and take a look at reviews.

Source: Deloitte

Consumers Could Invest 31 Percent More With A Business That Has Terrific Reviews

Take notice of this fact. The better other users explain your product and services, the more money you can charge and customer review statistics show us exactly just how much more.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business

The star rating is the first thing customers see. Still, users focus on other factors too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.

Source: Statista

90% Of Buyers Require Less Than 10 Reviews To Form An Opinion About A Business

You know what people say about first impressions?

Users get their first impression of your businesses through reviews. Typically through less than 10 of them.

If you don't have reviews on your website, think about asking your visitors to compose one.

Source: Martech Zone

If A Company Deals With Problems Rapidly And Efficiently, 95% Of Unhappy Clients Will Return To A Business

Consumers don't anticipate you to be perfect. When things go wrong, they do expect you to fix things. If there is absolutely nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

70% Of Customers Choose To Find Out About A Business By Means Of Reviews And Posts, Rather Than Ads

Ads are all well and good, however it deserves trying a different approach also. Reviews are by far the very best way to find the truth about a product or service.

Source: Statuslabs

91 Percent Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review stats put clients' reviews as the most trustworthy source of suggestions. Online reviews generally carry the same weight as recommendations from loved ones.

Source: Brightlocal

64 Percent Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30% of customers who check out consumer reviews, agree that it increases their purchasing confidence.

Companies use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

74 Percent Of Local Businesses Have At A Minimum, One Google Review

A single review is far from sufficient to enhance your site's SERP ranking.

Looking at online rankings stats, we learnt that a business requires to have approximately 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

98% Of Yelp's Site Visitors Bought From A Business They Discovered On The Site

Usually, 142 million customers visit Yelp on a monthly basis. This is as great a time as any if you haven't declared your complimentary Yelp business page.

Source: RevLocal

Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions

Facebook is currently the most popular social media which can also influence our purchasing decisions.

According to social media reviews data, Facebook affects more than half of users' purchase decisions.

Facebook reviews stats expose that four out of five users are more likely to rely on a local business if it has positive reviews.

Source: RevLocal

Positive Reviews Motivate 68 Percent Of Customers To Choose Local Businesses

Given that the vast majority of customers check out reviews, you would want yours to be appealing to new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

67% Of Customers Claim That Reviews Are A "Extremely Important" Factor When Picking A Service Provider

Reviews have a huge effect on their decision when consumers have to select a solution provider.

Source: DemandGenReport

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all people in need of an expert service rely on online reviews.

According to online reviews data, 59% utilized online reviews to select an attorney or a medical professional.

Young people (age 18-35) are a lot more likely to hire a professional based upon online reviews. Only 19% of millennials will consider working with a legal representative without any.

Source: Thomson Reuters