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95% Of Disappointed Consumers Will Go Back To A Business If A Business Takes Care Of Issues Rapidly And Efficiently
Customers do not anticipate you to be perfect. They do anticipate you to deal with things when they go wrong. If there's absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Google Represents 57.5% Of All Reviews World-wide
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
These the online reviews distribution rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
Over Half Of Consumers Will Not Utilize A Company If It Has Less Than A 4 Star Score
This stat is among numerous that illustrate the value of online scores. Now that news of customer complete satisfaction travels this quick, keeping your consumers delighted is more vital than ever.
57% of consumers have actually looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for services with an ideal five star rating.
Source: Brightlocal
A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Earnings
Businesses that treat consumers fairly typically prosper, review websites help make sure of that.
Source: Statuslabs
77% Of Customers Would Definitely Submit A Review If They Were Asked
More than a 35% would leave a review to notify others about their customer encounter and 24% would likely direct their review to the business itself.
Over a 26% would want to give a review to help other people with their decision making process.
Source: Podium
73% Of Customers Believe Customer Reviews Are More Vital Than Star And Number Ratings
Online review data make it clear individuals aren't satisfied with ratings alone.
Consumer reviews make the statistics appear more authentic which is what the would-be clients are looking for. Nearly a third of customers state composed reviews are the only feature that makes them believe the sites' reviews are pertinent and helpful.
Source: Fan and Fuel
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
30% Of Customers Feel Favorable To A Business Which Reacts To Online Reviews
Communicating with your customers builds their trust. Even something like reacting to their reviews and comments can make them feel appreciated.
As you may anticipate, clients who feel this way are more willing to spend more money with a business.
Source: Statuslabs
52% Of Customers Trust A Product More If It Has Negative Reviews Too
We already discussed the positive and negative reviews and their effect on customers. However, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
71% Of Millennials Browse Consumer Reviews Of Professional Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to choose a physician or an attorney.
Younger people (age 18-35) are much more likely to hire a professional based on online reviews. Only 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz