American Shoppers Regard "Product Performance" To Be The Most Valuable Detail In Product Reviews

When individuals check out reviews, they focus on different aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American customers.

Source: Statista

Many Local Businesses Have Approximately 39 Google Reviews

People like to share their experience after they've visited a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a negative or average one.

Source: Brightlocal

83% Of All Young People Were Invited To Post A Review Recently

Of those asked, 80% of customers did post a review. In general, businesses have actually asked 66% of all consumers to post a review on their business.

Source: Brightlocal

30% Of Consumers Feel Positive About A Company Which Responds To Online Reviews

Communicating with your consumers develops trust. Even something as simple as reacting to their reviews and comments can make them feel appreciated.

As you may anticipate, customers who feel this way are more willing to spend more money with a business.

Source: Statuslabs

52% Of Consumers Rely On A Product More If It Has Negative Reviews Also

We already discussed the negative and positive reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. Consumers expect to see some negative reviews.

Source: Capterra

77% Of Individuals Do Not Trust Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that businesses ought to be continuously asking for reviews.

Source: Statuslabs

98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Website

Typically, 142 million customers visit Yelp each month. This is as great a time as any if you haven't declared your complimentary Yelp business page.

Source: RevLocal

77% Of Customers Would Most Likely Give A Review If They Were Asked

More than a 35% would post a review to inform others about their customer encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would want to post a review to assist other individuals with their choice making process.

Source: Podium

88% Of Executives Judge Reputation Risk As A Top Business Concern

Reputation management stats show a company's reputation doesn't affect just the clients. Prospective team members also take a look at rankings and take a look at reviews.

Source: Deloitte

One-half Of All Of The Millennial's "Always" Check Out Online Reviews For Companies

Younger individuals know the worth of being informed. User-generated material has an unassailable impact on customers.

If businesses stop to consider the power of client reviews over millennials, they will realize what they've been losing out on. Older individuals are various though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of clients, who focus on the number of reviews is currently at 46 percent.

Source: Brightlocal

63.6% Of Consumers Check Out Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.

These online review stats show the general appeal of a site can just presume when it comes to trust.

Source: Review Trackers

Only 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't taking advantage of their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of businesses in fact utilize them.

Although we now understand why consumer reviews are so effective, many businesses obviously do not.

Source: LsaInsider

95% Of Unsatisfied Clients Will Go Back To A Business If A Company Makes An Effort To Resolve Issues Quickly And Efficiently

Consumers don't anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Software Application Reviews Impact Over 98% Of All Purchasers

18% of software application buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no impact whatsoever on only 2% of consumers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

67% Of Customers Admit Reviews Are A "Very Crucial" Factor When Selecting A Service Provider

Reviews have an enormous effect on their decision when clients have to choose a service provider.

Source: DemandGenReport

70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people read many more reviews to get a better idea of how business is in fact doing. Don't depend upon that figure alone.

Source: Brightlocal

Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals viewpoints before they ever trust what the manufacturer says. The reason, producers' descriptions are basically ads.

Source: Martech Zone