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67% Of Customers Report Reviews Are A "Very Crucial" Factor When Picking A Solution Provider
Reviews have a massive impact on their decision when clients have to select a service provider.
Source: DemandGenReport
52% Of Customers Rely On A Product More If It Has Negative Reviews Also
We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. Consumers anticipate to see some negative reviews.
Source: Capterra
The Average Review Word Count Has Become 65% Shorter Since 2010
Recently reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.
Source: Review Trackers
30% Of Clients Feel Favorable To A Company Which Responds To Online Reviews
Corresponding with your consumers creates trust. Even something as simple as responding to their comments and reviews can make them feel appreciated.
As you might expect, clients who feel this way are happy to spend more cash with a business.
Source: Statuslabs
91% Of Millennials Trust Online Reviews As Much As Family And Friends
Online review statistics place clients' reviews as the most credible source of suggestions. Online reviews generally bring the same weight as recommendations from family and friends.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
89% Of Clients Read A Companies Reactions To Reviews
Not only do the majority of individuals read the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.
Source: Brightlocal
77% Of Clients Would Definitely Give A Review If They Were Asked
More than a 35% would do it to advise others about their customer experience and 24% would rather direct their review to the business itself.
Over a 26% would be willing to submit a review to help other people with their decision making process.
Source: Podium
73% Of Consumers Believe Client Reviews Are More Vital Than Star And Number Rankings
Online review statistics make it clear people aren't satisfied with ratings alone.
Customer reviews make the stats appear more genuine which is what the potential customers are looking for. Practically a 3rd of customers state written reviews are the only function that makes them believe the sites' reviews are helpful and appropriate.
Source: Fan and Fuel
95% Of Unsatisfied Clients Will Return To A Company If A Business Manages To Fix Problems Rapidly And Effectively
Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there's nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
Majority Of Customers Will Not Utilize A Business If It Has Less Than A 4 Star Rating
This stat is among lots of that show the importance of online ratings. Now that news of consumer satisfaction travels this fast, keeping your consumers delighted is more important than ever.
57 percent of customers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11 percent looked only for businesses with a perfect five star ranking.
Source: Brightlocal
83% Of All Young Buyers Were Asked To Submit A Review Recently
Of those asked, 80% of clients did post a review. Overall, businesses have asked 66% of all customers to post a review on their company.
Source: Brightlocal
86 Percent Of Consumers Would Consider Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they spend at your business. They will be willing to share it if you give them an excellent experience.
Source: Brightlocal