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If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More
We already touched upon the negative and positive reviews and their result on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are favorable. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
30% Of Consumers Feel Comfortable With A Business Which Responds To Online Reviews
Communicating with your consumers builds their trust. Even something easy like reacting to their reviews and remarks can make them feel appreciated.
As you might anticipate, customers who feel this way are more willing to spend more money with a business.
Source: Statuslabs
98 Percent Of Yelp's Website Visitors Bought From A Business They Discovered On The Site
Usually, 142 million consumers go to Yelp on a monthly basis. If you haven't declared your free Yelp business page, this is as great a time as any.
Source: RevLocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company
The star score is the first thing customers see. Still, users take notice of other aspects as well, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of American customers.
Source: Statista
82 Percent Of Customers Check Out Review Sites Because They Want To Acquire An Item Or A Service And Wish To Get The Truth About The Businesses Product Or Services.
Review websites are places that people go to get the truth about a business, service or product . Due to the fact that they have already formed a buying decision, users come. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.
Source: RevLocal
83 Percent Of Consumers Don't Rely On Advertising
The conventional channels to reach clients aren't as influential as they used to be. Many users who no longer trust ads select to pay attention to clients' suggestions online.
Source: Statuslabs
71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a legal representative or a physician.
Younger people (age 18-35) are a lot more inclined to hire an expert based on online reviews. Just 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters
90 Percent Of Individuals Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people say about first impressions?
Users get their first impression of your businesses through reviews. Typically through less than 10 of them.
Consider asking your visitors to compose one if you do not have reviews on your website.
Source: Martech Zone
89% Of Consumers Want To Read Reviews Using Their Mobile Devices
Be it by means of an app or a mobile web browser, people choose to read reviews on their mobile phones.
Source: Statista
Unfavorable Reviews Can Boost Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive force for users to spend more time on your site. According to online review data, individuals devote more than five times as long on a website when they read negative reviews.
More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any negative ones.
Source: Reevoo
89% Of Clients Read A Companies Feedback To Reviews
Not only do a lot of clients check out the review replies, 30% of them value them highly. Almost 96% read the reactions to their own reviews.
Source: Brightlocal