Online Reviews Impact 67.7% Of Customer Purchasing Decisions

More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

30% Of Consumers Feel Positive About A Business Which Responds To Online Reviews

Staying connected with your consumers creates trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.

As you might anticipate, clients who feel this way are more willing to spend more money with a company.

Source: Statuslabs

Consumers Might Invest 31 Percent More With A Business That Has Great Reviews

Pay attention to this statistic. The better other users explain your service or product, the more money you can charge and consumer review stats reveal to us precisely how much more.

Source: Martech Zone

95% Of Unhappy Clients Will Go Back To A Company If A Company Deals With Problems Quickly And Efficiently

Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is nothing else a business can do to resolve an issue, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US shoppers consider reviews as 'extremely influential'.

To show the importance of online reviews and ratings, did you understand that 81% of customers will pay more for a product with reviews and those exact same consumers are also happy to accept slower shipping times for such products.

Source: Turntonetworks

86 Percent Of Customers Would Think About Writing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the money they invest at your business. If you provide an excellent experience, they will be willing to share it.

Source: Brightlocal

A Lone Business Review Can Lift Its Conversions By 10%

Online review stats show user-generated material can do wonders in terms of conversions.

A single review can have a substantial effect on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44 percent increase.

Source: RevLocal

Just 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are free, a remarkably low number of companies really use them.

Although we now understand why client reviews are so effective, a lot of businesses obviously do not.

Source: LsaInsider

83% Of All Younger Consumers Were Asked To Submit A Review Recently

Of those asked, 80% of clients did submit a review. Overall, businesses have actually asked 66% of all clients to post a review on their company.

Source: Brightlocal

88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Data reveal that reviews were more successful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

63.6% Of Customers Go To Google To Look For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics show the general popularity of a website can only go so far.

Source: Review Trackers

53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of customer reviews remain without a reaction. That's too bad, since those businesses are losing consumers that way.

Source: Review Trackers

United States Shoppers View "Product Performance" To Be The Most Useful Information In Product Reviews

They focus on different elements of the shopping experience when people read reviews. However according to online review statistics, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA clients.

Source: Statista

71% Of Millennials Browse Customer Reviews Of Professional Services

Over half of all people in need of an expert service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to choose a medical professional or a legal representative.

Young people (age 18-35) are a lot more inclined to employ a professional based on online reviews. Just 19% of millennials will consider employing a lawyer without any.

Source: Thomson Reuters

67% Of Customers Report Reviews Are A "Extremely Important" Factor When Picking A Service Provider

Reviews have an enormous impact on their decision when consumers have to select a service provider.

Source: DemandGenReport

Customer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are basically ads.

Source: Martech Zone

70 Percent Of Customers Choose To Learn About A Business Through Reviews And Articles, Rather Than Ads

Advertisements are all well and good, however it deserves trying a different approach also. Reviews are without a doubt the very best way to discover the truth about a product or service.

Source: Statuslabs