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Clients Might Invest 31% More With A Business That Has Great Reviews
Pay attention to this fact. The more detailed other users describe your product or service, the more money you can charge and consumer review stats reveal to us exactly just how much more.
Source: Martech Zone
88% Of Executives View Reputation Risk As A Leading Business Issue
Reputation management statistics suggest a business's reputation does not affect just the consumers. Potential team members also look at ratings and take a look at reviews.
Source: Deloitte
63.6 Percent Of Customers Go To Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review statistics reveal the basic popularity of a website can just go so far.
Source: Review Trackers
95% Of Disappointed Customers Will Go Back To A Company If A Company Manages To Fix Problems Quickly And Effectively
Clients don't expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there's nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
United States Consumers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews
When people read reviews, they focus on different aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of US consumers.
Source: Statista
Online Item Reviews About A Product Can Improve Its Conversion Rate By More Than 270%
User review statistics reveal the purchase possibility for an item with five reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
More Than Half Of Customers Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are obviously the more opinionated ones.
Source: Statista
98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Website
Typically, 142 million consumers visit Yelp every month. This is as good a time as any if you haven't claimed your complimentary Yelp business page.
Source: RevLocal
53% Of Americans Consider Product Reviews And Scores As The Most Important Part Of The Online Shopping Experience In 2018.
Today's consumers are wary and desire the best bang for their dollar. It's no surprise that they consider reading reviews as a huge part of the buying decision.
Source: Statista
Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of US Consumers
24% of US consumers consider reviews as 'extremely influential'.
To illustrate the value of online reviews and rankings, did you understand that 81 percent of consumers will pay more for a product with reviews and those exact same consumers are also happy to accept slower shipping times for such products.
Source: Turntonetworks
89% Of Clients Like To Read Reviews Using Their Smartphones
Be it through an app or a mobile internet browser, most people choose to read reviews on their smart phones.
Source: Statista
Half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses
Younger individuals know the worth of being informed. User-generated content has an indisputable impact on consumers.
They will recognize what they've been missing out on if businesses stop to consider the power of customer reviews over millennials. Older individuals are different though, just 6% of people aged 55 or older check out reviews.
Source: Brightlocal
60% Of Consumers Consult Blog And Social Media Reviews On Their Mobile Phones Before Shopping
In-store purchasing is affected considerably by blogs and reviews on social networks. With men being twice as likely to be influenced than women.
Reviews and ranking statistics show individuals value the opinion of peers more than any other content.
Source: Collective Bias