60 Percent Of Customers Refer To Blog And Social Network Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social networks. With males being twice as likely to be influenced than ladies.

Reviews and ranking statistics reveal people value the opinion of peers more than any other material.

Source: Collective Bias

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of USA Consumers

24% of US buyers consider reviews as 'exceptionally influential'.

To highlight the significance of online reviews and rankings, did you understand that 81 percent of consumers will pay more for an item with reviews and those same consumers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star ranking is the first thing consumers see. Still, users pay attention to other elements also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of American customers.

Source: Statista

US Buyers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews

They focus on different aspects of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most thinking about the product's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American clients.

Source: Statista

70 Percent Of Customers Prefer To Find Out About A Business Through Reviews And Posts, Rather Than Advertisements

Advertisements are all well and good, but it deserves attempting a different approach also. Reviews are by far the best way to discover the truth about a service or product.

Source: Statuslabs

53% Of Consumers Anticipate Businesses To Respond Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews remain without a reply. That's too bad, due to the fact that those companies are losing consumers that way.

Source: Review Trackers

98 Percent Of Yelp's Visitors Purchased From A Business They Discovered On The Site

Normally, 142 million customers go to Yelp every month. If you haven't declared your complimentary Yelp business page, this is as good a time as any.

Source: RevLocal

72% Of Clients Won't Take Action Before They Read Some Reviews

Irrespective of how captivating your marketing is, you still require consumer reviews. There is no skirting around it. Consumers are still going to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

88% Of Executives Judge Reputation Risk As A Top Business Issue

Reputation management statistics show a company's reputation doesn't impact simply the consumers. Potential team members also take a look at ratings and take a look at reviews.

Source: Deloitte

52% Of Customers Rely On A Product More If It Has Negative Reviews As Well

We already touched upon the positive and negative reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. Customers expect to see some unfavorable reviews.

Source: Capterra

64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who check out customer reviews, agree that it increases their purchasing confidence.

Companies use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

83% Of Clients Don't Rely On Advertising

The traditional channels to reach customers aren't as prominent as they used to be. A lot of users who no longer trust advertisements pick to take note of consumers' recommendations online.

Source: Statuslabs

If A Business Manages To Resolve Problems Rapidly And Effectively, 95% Of Unsatisfied Customers Will Return To A Business

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Software Application Reviews Influence Over 98% Of All Buyers

18 percent of software buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of customers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

A Lot Of Best Selling Items Have A Typical Ranking Of 4.2 To 4.7

You can't make everybody delighted, which is why perfect 5 star rankings are suspicious. Somebody always has a little a gripe. That's why it is abnormal to get perfect 5 star ratings. In some cases a lower rating in fact helps your overall score.

According to customer rating statistics, conversion rates start to decrease as rankings rise above 4.7.

Source: Spiegel Research Center

61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Typically two thirds of companies have exceptional and good scores. Just 5% of companies have a rating below three stars.

Source: Brightlocal

Facebook Reviews Impact More Than 50% Of Consumers' Purchasing Decisions

Facebook is currently the most popular social media which can likewise affect our purchasing decisions.

According to social reviews stats, Facebook affects more than half of users' purchase choices.

If it has favorable reviews, Facebook reviews statistics reveal that four out of 5 users are likely to rely on a local business.

Source: RevLocal