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More Than Four Negative Reviews About A Business Or Service May Reduce Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you wish to buy a brand-new vehicle and there are a number of models which fit your requirements. How do you choose the best one for you? Well, you read reviews.
With the help of other customers, you quickly select one that works for you. That's how favorable reviews transform customers into consumers.
Source: Consumer Affairs
70% Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business
Four reviews may be too few. Many people check out much more reviews to get a better idea of how business is actually doing. Do not depend on that fact alone.
Source: Brightlocal
Google Represents 57.5% Of All Reviews Worldwide
Google is in the lead here, followed by Facebook as a distant second.
These the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
90 Percent Of Clients Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what individuals state about first impressions?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
Consider asking your visitors to write one if you don't have reviews on your site.
Source: Martech Zone
95% Of Dissatisfied Customers Will Go Back To A Company If A Business Takes Care Of Issues Quickly And Effectively
Clients do not expect you to be perfect. When things go wrong, they do expect you to deal with things. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Software Application Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
A One Star Boost In Ranking Can Cause A 5% To 9% Increase In Business Earnings
Businesses that treat clients fairly typically flourish, review sites help make sure of that.
Source: Statuslabs
61% Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars
Typically two thirds of companies have outstanding and awesome scores. Only 5% of businesses have a rating below three stars.
Source: Brightlocal
73% Of Customers Think Written Reviews Are More Crucial Than Star And Number Scores
Online review statistics make it clear individuals aren't satisfied with ratings alone.
Client reviews make the stats appear more authentic which is what the prospective customers are searching for. Nearly a 3rd of consumers say composed reviews are the only feature that makes them think the sites' reviews are helpful and appropriate.
Source: Fan and Fuel
A Solitary Business Review Can Raise Its Conversions By 10%
Online review stats show user-generated material can do miracles in regards to conversions.
A single review can have a massive impact on your business.
A hundred reviews can increase your conversion rates by as much as 37%. Two hundred can provide an astonishing 44 percent boost.
Source: RevLocal
60% Of Consumers Consult Blog And Social Media Reviews On Their Mobile Devices Before Shopping
In-store shopping is influenced significantly by blogs and reviews on social networks. With men being twice as likely to be affected than women.
Reviews and score data show individuals value the opinion of peers more than any other material.
Source: Collective Bias
53% Of Consumers Anticipate Companies To Reply Within A Week To Unfavorable Reviews
Online review stats show that 63% of client reviews go on without a response. That's too bad, due to the fact that those companies are losing customers that way.
Source: Review Trackers