More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70%

One negative review is enough for 35% of a website's visitors to decide not to purchase. Three negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the large variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

More Than Half Of Consumers Won't Utilize A Service If It Has Less Than A 4 Star Rating

This stat is one of lots of that show the significance of online ratings. Now that news of consumer complete satisfaction travels this fast, keeping your consumers delighted is more crucial than ever.

57% of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for businesses with an ideal five star ranking.

Source: Brightlocal

95% Of Dissatisfied Customers Will Go Back To A Company If A Business Takes Care Of Issues Quickly And Efficiently

Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's nothing else a business can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Consumers Could Invest 31 Percent More With A Business That Has Terrific Reviews

Take note of this statistic. The better other users explain your product or service, the more cash you can charge and consumer review stats reveal to us exactly how much more.

Source: Martech Zone

60 Percent Of Consumers Seek Advice From Blog And Social Media Reviews On Their Cell Phones Before Shopping

In-store shopping is influenced substantially by blogs and reviews on social media. With men being two times as likely to be influenced than ladies.

Reviews and rating data reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

The Typical Review Length Has Become 65% Much Shorter Since 2010

Lately reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet from twitter.

Source: Review Trackers

Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. People trust other individuals opinions before they ever trust what the maker says. The reason, makers' descriptions are basically advertisements.

Source: Martech Zone

88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management stats suggest a company's reputation doesn't impact just the customers. Prospective employees likewise look at scores and take a look at reviews.

Source: Deloitte

Software Reviews Impact Over 98% Of All Purchasers

18 percent of software application buyers consider reviews to be a vital factor in the purchase procedure. Software reviews have no effect whatsoever on only 2% of customers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

If They Were Asked, 77% Of Clients Would Certainly Leave A Review

More than a 35% would submit a review to inform others about their customer encounter and 24% would likely direct their review to the company itself.

Over a 26% would want to submit a review to help other individuals with their decision making process.

Source: Podium

53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review stats prove that 63% of consumer reviews go on without a response. That's too bad, because those businesses are losing consumers that way.

Source: Review Trackers

70 Percent Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Rely On A Business

Four reviews may be too few. Many people check out a lot more reviews to get a clear view of how business is really doing. Do not depend upon that fact alone.

Source: Brightlocal

15% Of Consumers Do Not Trust Businesses With No Online Reviews

No trust suggests no interactions. 15 percent of possible consumers will not even consider working with a business they can't find viewpoints about.

Source: Statuslabs

74% Of Local Companies Have At A Minimum, One Google Review

One review is far from adequate to improve your site's SERP ranking.

Taking a look at online rankings statistics, we learnt that a company needs to have a minimum of 40 reviews before visitors "Award" it with a star.

Source: Brightlocal

90% Of Individuals Require Less Than 10 Reviews To Form A Viewpoint About A Business

You know what people state about first impressions, right?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

Think about asking your visitors to compose one if you do not have reviews on your website.

Source: Martech Zone

49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, but they consider their quantity and recency also.

The share of consumers, who pay attention to the number of reviews is currently at 46%.

Source: Brightlocal