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Software Application Reviews Influence Over 98 Percent Of All Buyers
18 percent of software purchasers consider reviews to be a vital factor in the purchase process. Software reviews have no effect whatsoever on only 2 percent of consumers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Only 6% Of Consumers Don't Rely On Customer Reviews At All
According to customer review data, a tremendous 19% of customers constantly trust online reviews and never ever a make a purchase without checking out reviews initially.
Source: Statista
Many Popular Products Have A Typical Score Of 4.2 To 4.7
You can't make everybody delighted, which is why perfect 5 star rankings are suspicious. Somebody always has a bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. Often a lower score actually helps your overall score.
According to client rating statistics, conversion rates start to reduce as scores rise above 4.7.
Source: Spiegel Research Center
53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review stats show that 63% of client reviews remain without a reaction. That's too bad, since those companies are losing consumers that way.
Source: Review Trackers
Reviews Are The Third Most Influential Ranking Aspect For Google's Local 3 Pack
Review signals (quantity, variety, etc.) represent 15.44% of Google's algorithm for local ranking.
Just Google My Business signals, like distance and keywords account for 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
Google Accounts For 57.5 Percent Of All Reviews All Over The World
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
These are the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Website
Typically, 142 million consumers check out Yelp monthly. This is as excellent a time as any if you haven't declared your totally free Yelp business page.
Source: RevLocal
Online Item Reviews About An Item Can Increase Its Conversion Rate By More Than 270%
User review statistics show the purchase probability for an item with five reviews is 270% higher than the exact same item without reviews.
Source: Spiegel Research Center
64 Percent Of Americans Concur That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017
30% of consumers who check out client reviews, agree that it increases their buying confidence.
Organizations utilize the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Almost All Customers, Who Use Online Reviews, Read Them Early On In The Buying Process
Let's say you want to purchase a new automobile and there are numerous models which fit your requirements. How do you select the best one for you? Well, you read online reviews.
With the help of other customers, you quickly pick a model that works for you. That's how positive reviews transform customers into customers.
Source: Consumer Affairs
83% Of All Younger Buyers Were Invited To Post A Review Recently
Of those invited, 80% of customers did submit a review. In general, companies have actually asked 66% of all customers to submit a review on their business.
Source: Brightlocal
15 Percent Of Buyers Don't Trust Businesses Without Online Reviews
No trust suggests no interactions. 15 percent of prospective consumers will not even think about doing business with a business they can't find opinions about.
Source: Statuslabs
Reviews Published On Twitter Can Help Improve Online Sales By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
71% Of Millennials Browse Consumer Reviews Of Expert Services
More than half of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% used online reviews to select a doctor or a legal representative.
Young people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about working with a legal representative without any.
Source: Thomson Reuters
95% Of Unsatisfied Customers Will Go Back To A Company If A Company Manages To Resolve Issues Rapidly And Effectively
Customers don't expect you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday