95% Of Dissatisfied Consumers Will Return To A Company If A Business Deals With Issues Rapidly And Efficiently

Customers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

82 Percent Of Consumers Check Out Review Websites Since They Want To Purchase An Item Or A Service And Want To Get The Facts About The Businesses Products And Services.

Users come since they have actually already formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit.

Source: RevLocal

Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, however negative reviews can be a positive driver for users to devote more time on your website. According to online review statistics, people devote more than 5 times as long on a site when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

A One Star Boost In Ranking Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat customers well normally succeed, review sites help ensure of that.

Source: Statuslabs

72% Of Consumers Will Not Take Action Unless They Check Out Some Reviews

No matter how tempting your marketing is, you still need customer reviews. There's no skirting around it. Clients are still going to hear you out, but they rely on other people more.

Source: My Testimonial Engine

If They Were Asked, 77% Of Customers Would Definitely Submit A Review

More than a 35% would post a review to educate others about their customer encounter and 24% would undoubtedly direct their review to the company itself.

Over a 26% would be willing to give a review to help other individuals with their choice making process.

Source: Podium

American Consumers Consider "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on various aspects of the shopping experience when people check out reviews. But according to online review stats, 60% of them are most interested in the item's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of US clients.

Source: Statista

More Than 4 Negative Reviews About A Business Or Product May Decrease Sales By 70 Percent

One negative review suffices for 35% of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.

Naturally, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Over Half Of People Aged 25-34 Posted Reviews

According to Statista, the younger generations are surprisingly the more opinionated ones.

Source: Statista

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Won't Use A Company

This stat is one of numerous that highlight the significance of online scores. Now that news of customer satisfaction travels this quick, keeping your consumers delighted is more important than ever.

57% of customers have actually looked for business with more than 4 stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked only for organizations with an ideal five star score.

Source: Brightlocal

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

73% Of Customers Think Customer Reviews Are More Important Than Star And Number Scores

Online review statistics make it clear individuals aren't pleased with scores alone.

Client reviews make the stats appear more genuine which is what the would-be customers are trying to find. Nearly a 3rd of customers say composed reviews are the only feature that makes them think the sites' reviews are beneficial and relevant.

Source: Fan and Fuel

49 Percent Of Customers Consider The Quantity Of Online Reviews As An Important Consideration Of Their Buying Decision

Consumers value not just the quality or nature of the reviews, but they consider their quantity and recency also.

The share of customers, who take notice of the number of reviews is presently at 46%.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Company

The star ranking is the first thing customers see. Still, users pay attention to other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of US customers.

Source: Statista

74 Percent Of Local Companies Have At Least 1 Google Review

A single review is far from adequate to improve your website's SERP ranking.

Taking a look at online scores data, we found out that a company needs to have at least 40 reviews before consumers "Award" it with a star.

Source: Brightlocal

83 Percent Of Customers Don't Rely On Advertising

The standard channels to reach clients aren't as prominent as they used to be. Most users who no longer trust advertisements choose to take note of clients' recommendations online.

Source: Statuslabs