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95% Of Dissatisfied Consumers Will Return To A Business If A Company Takes Care Of Issues Quickly And Efficiently
Consumers do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a company can do to resolve a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
More Than 4 Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent
One negative review is enough for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.
Obviously, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are generally advertisements.
Source: Martech Zone
53% Of Consumers Anticipate Companies To Reply Within A Week To Negative Reviews
Online review stats clarify that 63% of client reviews remain without a reply. That's too bad, due to the fact that those businesses are losing consumers that way.
Source: Review Trackers
Facebook Reviews Impact More Than 50 Percent Of Customers' Buying Decisions
Facebook is currently the most popular social network which can also affect our purchasing decisions.
According to social media reviews data, Facebook impacts the majority of users' purchase decisions.
Facebook reviews stats expose that 4 out of 5 users are most likely to trust a local business if it has favorable reviews.
Source: RevLocal
Only 44% Of Local Companies Have Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't taking advantage of their listing.
While business listings on the major review platforms are complimentary, a remarkably low number of businesses in fact use them.
Although we now know why consumer reviews are so effective, many businesses obviously don't.
Source: LsaInsider
86 Percent Of Customers Would Think About Composing A Review For A Business
Your clients are your most important resource, and it's not only because of the money they spend at your business. They will be prepared to share it if you provide them an excellent experience.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
Customers Reading Reviews On A Mobile Device Are 127% Most Likely To Make A Purchase Than Desktop Users
Mobile users choose to get things done quicker. For that reason, purchasing decisions are made rapidly.
Online reviews are undoubtedly persuasive, yet online marketers have not necessarily come to appreciate the power of them.
Source: Martech Zone
90 Percent Of Individuals Require Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what people say about very first impressions?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
If you do not have reviews on your site, think about asking your visitors to write one.
Source: Martech Zone
70% Of Customers Choose To Learn About A Business Via Reviews And Articles, Rather Than Advertisements
Advertisements are all well and good, however it's worth trying a different approach too. Reviews are by far the very best method to discover the truth about a product or service.
Source: Statuslabs
95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
60% Of Consumers Check Out Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping
In-store shopping is influenced considerably by blogs and reviews on social media. With males being twice as likely to be influenced than women.
Reviews and score data show people value the viewpoint of peers more than any other content.
Source: Collective Bias
98% Of Yelp's Site Visitors Bought From A Business They Found On The Website
Usually, 142 million customers visit Yelp every month. If you haven't declared your complimentary Yelp business page, this is as great a time as any.
Source: RevLocal