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A One Star Increase In Rating Can Cause A 5% To 9% Boost In Business Income
Businesses that treat consumers well generally succeed, review sites help ensure of that.
Source: Statuslabs
30% Of Consumers Feel Favorable To A Company Which Answers Online Reviews
Communicating with your customers develops trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you might anticipate, clients who feel this way are going to invest more money with a business.
Source: Statuslabs
Software Reviews Impact Over 98 Percent Of All Buyers
18% of software purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you wish to purchase a new car and there are several models which fit your criteria. How do you select the very best one for you? Well, you read the reviews.
With the help of other consumers, you quickly select a model that works for you. That's how favorable reviews transform consumers into consumers.
Source: Consumer Affairs
Just 44% Of Local Companies Have Accepted Their Google My Business Listing
That's 56 percent of your competitors that aren't making the most of their listing.
While business listings on the major review platforms are totally free, a surprisingly low number of businesses really utilize them.
Although we now understand why customer reviews are so effective, the majority of businesses obviously do not.
Source: LsaInsider
91 Percent Of Millennials Have Faith In Online Reviews As Much As Friends And Family
Online review statistics place customers' reviews as the most credible source of suggestions. Online reviews typically carry the same weight as recommendations from loved ones.
Source: Brightlocal
More Than Four Negative Reviews About A Company Or Service May Decrease Sales By 70%
One negative review suffices for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.
Obviously, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
71% Of Millennials Browse Customer Reviews Of Expert Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews stats, 59% used online reviews to select a physician or an attorney.
Young people (age 18-35) are much more likely to hire a professional based upon online reviews. Just 19% of millennials will think about employing an attorney without any.
Source: Thomson Reuters
Because They Want To Purchase A Product Or A Service And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Go To Review Sites.
Users come due to the fact that they have actually currently formed a buying decision. The majority of them (89 percent) buy within a week of their visit.
Source: RevLocal
Over Half Of Consumers Will Not Use A Service If It Has Less Than A 4 Star Rating
This stat is one of numerous that illustrate the value of online ratings. Now that news of client satisfaction travels this fast, keeping your consumers happy is more vital than ever.
57 percent of customers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for services with a best five star ranking.
Source: Brightlocal
89% Of Customers Want To Read Reviews Using Their Cell Phones
Be it through an app or a mobile browser, clients choose to read reviews on their mobile devices.
Source: Statista