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If They Were Asked, 77% Of Consumers Would Probably Post A Review
More than a 35% would post a review to inform others about their customer experience and 24% would most likely direct their review to the business itself.
Over a 26% would be willing to give a review to help other individuals with their decision making process.
Source: Podium
Over Half Of Customers Aged 25-34 Published Reviews
According to Statista, the more youthful generations are seemingly the more vocal ones.
Source: Statista
Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other individuals viewpoints before they ever trust what the maker states. The reason, makers' descriptions are basically advertisements.
Source: Martech Zone
Many Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they have gone to a supplier. Online review trends reveal individuals prefer to comment if they had a favorable experience, instead of a negative or average one.
Source: Brightlocal
Favorable Reviews Motivate 68 Percent Of Consumers To Use A Local Business
Because the huge majority of consumers read reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review statistics show that 63% of client reviews remain without a reaction. That's too bad, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
74 Percent Of Local Companies Have At Least One Google Review
A single review is far from sufficient to improve your site's SERP ranking.
Taking a look at online scores statistics, we found out that a business requires to have at least 40 reviews before users "Award" it with a star.
Source: Brightlocal
90 Percent Of Visitors Need Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people say about first impressions, right?
Users get their first impression of your businesses through reviews. Typically through less than 10 of them.
Think about asking your visitors to write one if you don't have reviews on your website.
Source: Martech Zone
89% Of Clients Review A Companies Replies To Reviews
Not only do many consumers check out the review replies, 30% of them value them highly. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
91% Of Millennials Have Faith In Online Reviews As Much As Family And Friends
Online review statistics place customers' reviews as the most credible source of recommendations. Online reviews typically bring the same weight as suggestions from friends and family.
Source: Brightlocal
77% Of Clients Do Not Trust Reviews That Are Older Than Three Months
Customers don't care how good your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that businesses need to be continuously requesting reviews.
Source: Statuslabs