54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization

The star ranking is the first thing customers see. Still, users take notice of other factors too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of USA consumers.

Source: Statista

Favorable Reviews Encourage 68 Percent Of Customers To Use A Local Business

Because the large bulk of customers check out reviews, you'd want yours to be inviting to new customers, right? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

If They Were Asked, 77% Of Customers Would Leave A Review

More than a 35% would submit a review to notify others about their consumer experience and 24% would most likely direct their review to the company itself.

Over a 26% would want to submit a review to help other individuals with their choice making process.

Source: Podium

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Use A Business

This stat is among many that illustrate the importance of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your customers happy is more crucial than ever.

57 percent of consumers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for organizations with a perfect five star rating.

Source: Brightlocal

United States Consumers View "Product Performance" To Be The Most Useful Information In Product Reviews

They focus on different elements of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most interested in the product's performance.

Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of USA customers.

Source: Statista

90% Of Individuals Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals state about first impressions, right?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

If you don't have reviews on your site, consider asking your visitors to compose one.

Source: Martech Zone

Many Popular Products Have An Average Ranking Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is abnormal to get perfect 5 star rankings.

According to consumer rating statistics, conversion rates start to decrease as scores rise above 4.7.

Source: Spiegel Research Center

61% Of Regional Businesses Have A Typical Score Of 4 Or 5 Stars

Overall two-thirds of companies have exceptional and great ratings. Just 5% of businesses have a ranking listed below three stars.

Source: Brightlocal

15 Percent Of Consumers Don't Trust Businesses Without Any Online Reviews

No trust means no interactions. 15% of possible customers won't even think about doing business with a business they can't discover opinions about.

Source: Statuslabs

82 Percent Of Customers Check Out Review Websites Due To The Fact That They Want To Acquire A Product Or A Service And Want To Get The Facts About Business Product Or Services.

Review sites are locations that customers go to get the facts about a business, service or product . Users come since they have actually currently formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Revenue

Businesses that treat consumers well normally succeed, review sites help ensure of that.

Source: Statuslabs

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all people in need of an expert service turn to online reviews.

According to online reviews statistics, 59% used online reviews to choose an attorney or a physician.

Younger people (age 18-35) are a lot more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about hiring a legal representative without any.

Source: Thomson Reuters

More Than 4 Negative Reviews About A Company Or Product Might Decrease Sales By 70 Percent

One negative review is enough for 35% of a website's visitors to decide not to purchase. 3 negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

The Average Review Word Count Has Actually Become 65% Shorter Since 2010

As of late reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a tweet.

Source: Review Trackers

Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of USA Customers

24% of US consumers consider reviews as 'very influential'.

To show the value of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those very same customers are also happy to accept slower shipping times for such products.

Source: Turntonetworks

70% Of Customers Choose To Discover A Business Via Reviews And Articles, Instead Of Ads

Advertisements are all well and good, but it deserves trying a different approach also. Reviews are by far the very best method to discover the truth about a product or service.

Source: Statuslabs